"Ordered a shower base from them. Since I found the dimensions I needed I ordered it unaware that it was a special order. I did receive an detailed email. It took a little time but the item was delivered in time for the contractor. It looks perfect. As of this writing it has not been installed but I don't think that should be an issue."
"I purchased a product from Kitchen & Bath Authority through the website kbauthority.com (apparently) physically located at 2821 Cropsey Ave, Brooklyn, New York. The delivery was to be to the apartment (not the street) which was expressly written in the order. Unfortunately, this company insists on delivering an approximately 400 pound item to the "curb." THERE IS, IN MY OPINION, no reason whatsoever to order from this firm."
"Best price around for what I was wanting. Fast shipping. Overall great experience. "
"Excellent product with easy ordering, arrival sooner than expected."
"Gorgeous item, great quality, quick delivery. Highly recommend."
"They had the best price, free shipping and quick delivery. What more could you ask for?"
"Great customer service. Items were just as described and pricing was very competitive. Thumbs up KB Authority."
"Delivered as promised, would use again."
"Kbauthority.com
Kitchen sink faucet, soap dispenser & pot filler order
Order #33877 3/22/15
03/22/15 Original order $603.00
04/10/15 email received that the order was on its way. Nothing stating that the soap dispenser was not in the package.
04/14/15 I receive an email notice to return the faucet. I had not even received the faucet yet.
04/13/15 Once again, it was their mistake to send 2 faucets, I just wanted the soap dispenser along with the faucet as I was having granite counter tops installed.
04/14/15 Later that morning I received the package & it had 2 faucets. Now the return slip made sense.
04/16/15 I called & talked to someone on the phone & told them that the faucet was ready to send back but I needed the soap dispenser.
04/20/15 I called Kbauthority AGAIN & talked to someone & asked for her boss. They put me on the phone to Jack. After explaining everything again, Jack said they needed the faucet back & I told him I was happy to send the extra faucet back that YOU sent me by mistake but I needed the soap dispenser that I had paid for 3/22. It came out then that Jack would not send the soap dispenser until they had the faucet back even after I had paid for all 3 items on March 22. At that point I told him to cancel the order & send someone to pick up the faucet.
Horrible customer service – they were not concerned at all about getting the $46 soap dispenser to me in any sort of timely manner.
"
"Awesome website with the cheaper prices for real quality stuff. Anything I need I check here first! "
"Very happy with our new DreamLine SHDR-3534586 Aqua Uno 34 Inch Frameless Hinged Tub Door.
This shower/tub door is perfect.
I love the look."
"Was a little concerned ordering a bathtub online, but the experience was great. From customer service (thank you Greg for answering all my questions) to fast shipping with professional delivery, everything went well. The tub is in great condition and ready for install. Thank you Kitchen and Bath Authority!"
"Great shopping experience. "
"Easy to navigate website! Great price and fast delivery! I would definitely buy from KBAuthority again."
"Excellent transaction in all aspects. I was able to purchase the faucet we wanted (color was hard to find) at a very good price. Spot on shipping allowed me to schedule my installer in advance. I highly recommend KBAuthority and will use them again in the future."