"Hi, recently bought a Franke Peak Sink from KBA, in stock and needed it immediately, so was between them, Nat Builders Supply (who I also like, but not in stock there) and Build.com. Anyway, KBA, Michael was the salesperson, came through for me and got it to my stone fabricator in three business days. I was nervous as h### about ordering from them when I had read really bad reviews, but the price was about $1000 rather than $1500 at Build.com who also had it in stock, so I went with KBA.
They were not quick about getting the tracking out even though I called, they simply did not have it available for the first two days, but then the tracking was available and the sink was delivered and I drove out to complete the template ASAP and all is good and was fast. Thanks KBA."
"We chose this seller because they advertised the lowest price on our faucet set. 2 days after my order, I got an email saying "We notice you did not order handles." EXCUSE ME? I went back and looked at this item on several other sites, and all of them included handles. The lower price advertised at this site reflects the absence of the handles. Can we say false advertising?"
"Dream line shower door arrived faster than expected and installed without any problems however after the install I cleaned the finger prints from the chrome top rail and noticed a discolored spot in the chrome, Wow I tried to polish out with a quality metal cleaner and polish but would not come out. My guess is the factory did not clean metal surface well before they put the finish on the metal. So I thought Oh well, I'm not taking it down so I guess I'll live with it, but a word to the wise check everything good before you install !!!! "
"Sink and faucet were delivered very quickly! Packaging was GREAT!"
"We ordered a Toto toilet. It came on time amazingly packed. After a close look we notice a problem. We photograph it and sends it to their Customer Support with an email explaining. Shortly after the I received a phone call from their customer support stating that they were going to replace the Toilet.
We will keep you posted.
"
"Ordered a Toto Washlet...at a very appreciative price....came in record time
Extremely happy with the purchase.....5 stars
"
"We love the Delta faucet. It is beautiful and easy to use. It was not too hard to install and fits beautifully. KBAuthority shipped quickly. The product was complete and undamaged. "
"What an assist! While installing our Dreamline Shower door that we ordered from KBAuthority, we had an unexpected shower - OF GLASS!!. Our remodel cost just went up in a big way. Distraught and depressed, we went online and priced out just the door and KBAuthority still had the cheapest price. We placed our order on Sunday, but then called in on Monday to see if we might be able to receive some form of compensation due to our disaster. KBAuthority gladly put us in touch with Dreamline who offered us a significant discount on just the glass. Some other companies might have drooled at the opportunity to bring in more cash from a customer. Instead, KBAuthority assisted us in our dilemma, and have a very happy customer because of that! Thank you KBAuthority! "
"How do you know that you are doing business with a quality company? A group of people that you can trust when it really matters? An organization that listens and strives to meet the needs and concerns of their customers? These are the companies that I want to do business with.
And the few that stand out I am willing to go out of my way to promote. KBAuthority recently has shown itself to have some of the people that it talks to become just such a company"
"Found an item that was back ordered in most places, they not only had it cheaper but got it to me 2 weeks quicker than everyone else. Worked with nick in sales who was polite and very help worthy. I would purchase another item in a heartbeat."
"I have been on a hunt for a bar sink for months.
I found the perfect over sized sink at Kbauthority for a reasonable price but after speaking with a live chat rep, I was able to get it for an even lower!
The shipping was fast and the sink is everything I was looking for"
"What an amazing experience with this company! I found everything that I needed on very short notice. The representative that assisted me on the phone was very knowledgeable and helpful. The prices on the items that I purchased were without a doubt the lowest I have seen in store and online. I received my delivery in the time frame that was promised to me and was able to finally complete my project. All the items look perfect and I could not be happier. Not only will I be shopping with KBAuthority again but I will recommend them to as many people as I could. Thank you for your wonderful service! "
"I was remodeling my new home and I wanted a shower panel for my bathroom, I called in and spoke with Jesse, he was very helpful and spoke to me in great detail about the pros and cons of a shower panel, I placed the order and received it within a week. The panel is gorgeous and I even went back and ordered my kitchen sink and faucet. Love them!!!"
"KB Authority is by far the worst online retailer I've ever dealt with! Its customer service and shipping dept. are incompetent and deceptive. Its CS hours are short and closed on weekends and holidays, including non-national holidays; so, I had difficulties reaching them from CA.
I ordered a shower system and few other products. Apparently, warehouse shipped a wrong product and recalled the whole shipment but failed to notify me or re-processed to ship correct products for close to 2 weeks (until I called to inquire).
When I finally got a hold of CS, my request for overnight delivery was refused. After being refused for wanting to talk to the supervisor, I chose to pay for the overnight delivery charge, just to get my items and not having to deal with KBA anymore. When I asked about receiving the package on Sat (the next day), I was told "overnight is overnight" and that I should receive on Sat. However, when I called to confirm whether the package had indeed been shipped, I was told the delivery day would be the following Monday!
KBA CS had a convenient excuse for every question and request I made. Stay away from this vendor. A few $ savings is NOT worth the agony and poor service! I just hope that the products will have no problems and that I won't ever have to deal with them.
UPDATE 9/29: The overnight delivery was NOT made on Monday because items came out of the shipping box and got lost in transit! Was it poorly packaged intentionally?! Who knows.... I can no longer have my contractor wait and wait for items to be located and shipped. Reported to my credit card company for dispute. "
"Order a shower enclosure and it's been a month and no email for shipping info... called them twice and they stated they don't know why it has not shipped out but not to worry it will ship..
so at this point I don't know what is going on after one month..
"