"This is first time I order high end plumbing stuff from this company and I am very satisfied with the whole process. The email communication is adequate and clear. The price is reasonable and delivery is smooth and fast. "
"When I ordered online, there was no mention the item is not stocked in inventory but is made for order. I wish I knew that. Meanwhile, my General Contractor completed the bathroom and now I have to invite him back to re-finish. It was only upon calling the company that I learned of the delay. Three days after the order, I received an auto mail that offered that explanation and gave me an option to opt out. It took 3.5 weeks to receive the cabinet. The cabinet PLM 3030 W itself is not ideal, extremely sharp mirror corners and no mirrored bottom in the additional kit, I'll cover that in my review of Robern."
"Very happy with my purchase. I ordered Delta's pot filler faucet. We received it extremely fast and KBAuthority.com had the best price anywhere! "
"We received our bathroom faucet promptly and the price was much less than other dealers and especially the makers' own website. "
"I am purchasing Brizo products for 2 bathrooms. I placed an order and then changed it 2 times (within 3 days), and KBA's customer service was flawless. They assisted me by answering plumbing and product questions, as well as sending change orders each time I made the changes. I will do business with KBA over and over again for items for my home improvement projects. Thank you, especially to Nick, who was the person who gave me this excellent service."
"Good product according the description. Fast and free delivery."
"My items arrived the next day!!! Shipped free, was very well packaged and was exactly as ordered. Great price, great delivery. Would definitely recommend for anyone who wants to keep their project moving quickly!!"
"Price was great, service was great as well. What wasnt great..... The shipping. I received a phone call on when the delivery was going to be dropped off, but they delivered prior to the time I was given. To make things worse the items came on a pallet that was left at the end of my driveway in a cul du sac. I wish I would have know that the items would not be delivered to my door, I'm just thankful that the items werent stolen from the curb. "
"I was pleased with the price and service but very disappointed at the return policy esp the restocking fee. The item I ordered was the wrong size and I needed to exchange it for the right sized product. This is the first time I've experienced this feature and for a high priced product, 25% restocking fee for an exchange is too high --- esp when it was never even used!.
Based on this, I will never purchase from KB again."
"I ordered a Robern medicine cabinet from KBAuthority. It shipped in a few days and arrived quickly and in perfect condition. I saved several hundred dollars ordering this through KBAuthority. I am very happy."
"KBAuthority has been great. Once we got past the billing all was fast. The shower door DreamLine SHDR-4142720-01 Elegance 42½ to 44½ Inch Frameless Shower Door. Was packed very, very well and the shipper was great and he took it off the trailer and put it in the garage, so I could open the boxes and do an inspect. I was worried because it was glass, but like I said it was shipped very well on a wooden pallet. Next the install. Some of the instructions a a little veg, but got though them and I took my time. When it says level it means level. The is no adjustment for the glass door and stationary partision comming together (Pitch wise) there is great adjustment for the 42½ to 44½ Inch. Silicone is drying and it looks real great. Just take your time and when you put the wall brackets up make sure they are exactly level (on adjustments)."
"Received package in a timely manner. They were very responsive. Good deal on item."
"My experience with this company was very awful.This company is selling broken faucets.You can not returned or exchange theme for a new one because if you start to install faucet in to your kitchen and you find any leak or defect in theme this company will tell you that it is not there responsibilty and from now on you have to call to manufacture .And it will take you another weeks to have your exchange .Never buy any kitchen products from KBAutority.You will have a lot of problems.
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"Great experience! Price lower than other sites and delivery was free and smooth. Thanks so much!!"
"Good price, good selection. Had to wait longer than expected because the item went out of stock after I ordered it, but not a big deal for me. I typed my zip code wrong on the order and KBauthority handled the reroute efficiently with FedEx."