"KB contacted us after placing our order to inform us that the bathtub was out of stock in their warehouse, but could be drop shipped by the supplier for an extra fee. Even with the extra shipping charge, it was still substantially less than ordering through the big box stores, whose backorder time frame was At Least another 12 weeks!!! We received it 7 business days after paying the shipping charge, so very pleased. The trucking company who delivered it had excellent communication and service, as well."
"Completely satisfied with quality kitchen and bathroom products, KB Authority has been providing me so far. Affordable price, excellent delivery service and friendly customer support techs to talk with. I would have never found a better place to shop! Highly impressed and satisfied! "
"The faucets we purchased from this site has gathered a lot of applauding comments from the guests. They are made of high-quality and rust-resistant materials which makes them look more elegant. Thank you so much for such great products!!"
"Great value and quality product. Shipping for free was excellent. Could use better communication about shipping date and expected delivery. I called to check on shipping date and got a vague answer of " sometime in the next 7 days".
Installation by DIY couple took about 3 hours. Installation instructions were vague on some points. Looks great and big improvement over previous sliding doors. Overall good transaction. "
"Save yourself time and money, order from anyone but this company. I can't believe they're in business."
"Just got a nice set of shower panels from KBAuthority. The panels re nice and beautiful. They got that premium finish to them, which goes really well with my bathroom. All in all, a great buying experience, looking forward to buying more. 5 Stars!"
"Customer service is the WORST I’ve ever dealt with. I’m not one to write negative reviews. I’m usually pretty patient, but this is the exception. They are an awful company from start to finish. I ordered a faucet 8 weeks ago on back order. They said 2 to 3 weeks, then called and said 3-4 weeks, called at 4 weeks and they said they would look into it and never called back. The next day I called again and they said it would ship out today. A week later still no faucet, called again and, again they said it would ship out “today.” A few days later when it’s still not here I call again and it turns out it didn’t ship AGAIN!! So they tell me “this week it will ship out”. Called at the end of the week and sure enough, still not shipping out. They said “next week” "
"All of the Brizo faucets and shower head and controls were delivered in a reasonable amount of time. The prices were very good for these high end items and the packaging was excellent. "
"Completely satisfied with quality kitchen and bathroom products, this site has provided me so far. The prices are reasonable, and the delivery service is excellent. Products that I ordered are fantastic to look at and are very well made. Would come back to buy more! 5 stars."
"KB had the best price on the high end shower doors (and I searched the internet extensively). Their service was exceptional. They responded in less than 24 hours to my email inquiry. The doors were delivered within 1.5 weeks. Will definitely use them again!"
"Your graciousness towards customers is great. I’m absolutely thrilled with your elegant collection of kitchen accessories, especially the beautiful ‘Kitchen Faucets’ that fit perfectly with the interior decor of my kitchen. Would be buying more products!!"
"Excellent quality, fast shipping, great price, arrived in perfect condition as it was packaged very well. "
"This website had been really reliable! I ordered some kitchen products from here as I was renovating my kitchen. From the customer support techs to the other staff members all of them were really very helpful. The products that I ordered came on time and unscathed. They are gorgeous and goes well with my designing plan. Great Job! Thumbs up!"
"This website has always been my priority for buying kitchen and bathroom accessories. They have good quality products with instant delivery services, and that too at very reasonable prices. I have bought some faucets from here and absolutely love them. Thumbs up."
"I ordered an Avanity vanity. There were 2 options, natural or brown teak. Kitchen and Bath mixed up the options and put the wrong item number with the wrong picture, so when I placed the order with the natural teak picture, it sent Avanity the wrong item number. When I received the wrong color vanity I called K&B and they were very vague about why I got the wrong one but said they would look into it. I then called Avanity (where I ACTUALLY got some help) and their rep told me about K&B having the wrong description. Mind you, I had called K&B before placing the order to verify I was ordering the right color! We had our contractor at our new build ready to install the vanity so we could then call for final inspection and move in, we are now on hold because of this dilemma. K&B has hardly offered an apology, let alone made any resolution to this (their) problem! I called on a Friday morning (she claimed they were closing soon so would have to wait until Monday to look into it further), I then called on Monday, still nothing had happened, I asked for a call back when they knew an answer.. no call back. Now it's Tuesday and I called again and was told nothing would happen until Friday because it's Thanksgiving (WHICH IS ON THURSDAY! IT'S TUESDAY TODAY AND I'VE BEEN TRYING TO RESOLVE THIS SINCE FRIDAY) Absolutely pathetic excuses. This is your warning -- do not use this company for their lack of customer service! "