"I ordered a kraus faucet on a Friday, a week in advance for a countertop install the following Saturday. I ordered here because the price was about $25 better than Amazon. It didn’t even ship out until that following tues/wed with an estimated arrival of the following Tuesday. The only way to track your shipment is to call. No online tracking info provided at all. I then ordered another faucet to meet my weekend deadline from amazon on Wednesday, received it Friday. I then received the faucet I no longer needed the following Tuesday after I had already installed my countertops and kraus amazon faucet. Had to call to get it sent back and refunded but you have to fill out a form for it to even be approved for you to ship back plus pay the shipping. I just sold the faucet because of the headache and $$ to return. I’ve learned my lesson with this dated company. Will pay more for better customer service and shipping from now on. There’s no wonder amazon monopolizes the online retail world"
"I ordered vertical side mirrors to replace the broken ones on my Robern medicine cabinets. The mirrors in the picture showed a beveled edge but instead I was sent a mirrors with regular edges. They arrived in a decent amount of time and in good condition, I just didn’t receive what I thought I was getting. "
"I was very impressed with the quality of the product. It was just as it looked online. It arrived quickly and I will be ordering more for my other bathrooms"
"Make promises they can’t keep
Have to beg for refunds weeks after returned
Had issues and they were not helpful in fixing "
"We ordered an American Standard toilet bowl and tank from KBA . We called to get information first and their salesperson was very knowledgeable and helpful. Our order arrived the following week. The tank was packaged separately and was fine, however the toilet bowl was completely shattered. This was probably due to the sub-standard packing.
Items were received on a Friday PM, so we could not reach anyone by phone to report the damage. We emailed KBA with pictures of the shattered bowl and followed up with a call on Monday.
They immediately took care of everything. They ordered a new bowl and we received it within the week. We were told to dispose of the damaged one.
So overall they turned the whole experience into a positive one for us."
"Arrived on time, box all beat up, but internal packaging was great, nothing broken, very happy, saved $100.00
"
"I am a first time customer, and was very pleased with my sink and the delivery was made with a few days of the order. We have installed the copper farmhouse sink, love the product and great service we received. I will definitely order from KB again."
"Bathroom vanity was delivered with no damage and was exactly as described and photographed from website."
"i have experience with this company more than 5 years. Very nice, friendly team.."
"I was misled on the time frame I would receive the vanity. When it arrived it was missing part of the drain and shipped with the incorrect counter top. I am still in the process of trying to get the correct pieces shipped. Customer service is useless and unhelpful. I would never order from this company again."
"Bought a Grohe shower head. Top tier product. When received it has a chrome “plastic” cover. We wanted to return it. Your policy of a 20% restock fee plus shipping is very poor. Not competitive. Most online places take returns no charge. We had 2 and was completely no hassle. Not being able to see it before a purchase is a risk. Have bought sinks, faucets, lights, and appliances online for a new house. And had no issues until this.
Because of your return policy. We decided to keep it and avoid the argument. We did call for an RA and it was sent to us with your first comment to read the return policy. We did. Therefore our decision to keep it and not do any more business with you. "
"While I spotted the vanity I bought on another website, I picked KBAuthority because it was the only site I could find that carried the matching mirror that was shown in all the pictures. So thanks for going the extra mile...or stocking the extra accessory anyway.
The ordering and shipping process was seamless. I got plenty of notification by email in regard to what was going on, and the item came on the exact day they predicted. The driver even helped me haul the pallet in my garage, which was no small favor seeing as the whole pallet weighed 250 lbs.
The vanity was extremely well packaged....which was both a good and a bad thing. Good that I couldn't see it getting damaged in transit. bad that it took me a long time to unpack it. That's when I found a 1" ding in the side. I decided not to make an issue of it - it's low down and I'll try to steam it out. I may be the only one to notice it. Other than that it is absolutely beautiful and extremeely well made. "
"I ordered a bathroom vanity 2 weeks ago and had to call them requesting the status of the order. They said that either I'd have to pay $100 dollars to have my order shipped within the next 5-7 days, or I'd have to wait 14-20 weeks to have the order that I paid for. On top of that, they cancelled my order without my authorization, over the phone! Order number: 127500. This is unacceptable and I'll never purchase with this company again."
"This site is really awesome! These people not only sell the best quality bath and kitchen accessories but you can get all those items at a price which will fit your budget easily. Highly recommended"
"I ordered a part that i needed very importantly. I paid a lot of money for overnight shipping and it took a FULL week for delivery. They only refunded me the shipping and no compensation for the issues the delay caused."