"Had to cancel my order and these guys were really quick and helpful issuing a refund. Would recommend! "
"I had an issue with my order but I sent an email and they resolved it so quick and effective! Cant wait to reorder "
"I ordered few items that worth $55.37 and i waited for a month... The damn thing was not shipped yet. So i requested for a cancellation and gave me back $19.99...And i emailed plndr few times and was ignored for 2 weeks...wheres the rest of my money??"
"I've spent thousands of dollars on your clothing and accessories including shoes, socks, necklaces, watches, jackets underwear, backpacks etc. since 2013. This company must be going bankrupt because they are no longer responding and they no longer have a phone number for customer service or any other number. All they have is an email address which is never checked.
Both my son and I have made several attempts to get over $300 in refunds due to you not being able to fill our orders. As of today, I have submitted 4 requests. My first attempt happened the exact day you sent out your first email stating the orders couldn't get filled because you didn't have the merchandise. That was on approx 2/25/2015. We are now on 3/10/15 and have not heard a response in reference to our accounts being credited the next 3-5business days from 2/25/2015.
I also have a mint backpack that I ordered. I need to create an RMA Slip so that I can exchange it for a bigger size. This too I have requested at least 4 times.
I've requested assistance on how to create an RMA slip. I went to the instructions but there is no link or anything for me to continue creating the RMA. Now theyre policy states this has to be done within a certain number of days, BUT how CAN I GET THIS TRANSACTION completed if I'm not getting any assistance.
"
"I ordered a MN Watch for my boyfriends birthday at the end of February. Order was placed on 2/14... his birthday was the 28th. It is now March 10th, and not only have I not received his gift, but I have not been able to contact anyone by phone (they are "restructuring"), anyone by "Live chat" (no one is ever available to chat), or by email (they say someone will be in contact with you, but I have send 3 email contact requests and received nothing). This is very disappointing. I love Karmaloop, but this is insane. The have zero concept of customer service. All I want is an update and to speak with someone who knows something."
"Great items too bad it took 2 months for them to tell it wasn't going to arrive."
"Great company, super cool stock, friendly staff, really cool people, and great customer service. They've had a few hiccups with their shipping, but have been prompt in dealing with the situation and I'm proud to continue to shop at such a dope retailer. "
"My orders were cancelled, but thanks to Jaymeson Cardone at customer service I got my money back."
"Been waiting on a refund for over a month since their warehouse problems. I've sent numerous emails that haven't been answered and their phones aren't working. I use to love shopping here but after all this I may be over it. Don't know if its new management or whats going on but they need to get it together."
"I like shopping here but lately there been a major set back on my order.
I waited over 20 business days I'm very disappointed never received a notice about this dilemma."
"Seems they are not a legitmate company. Placed an order Jan 22 and its March 5th and have not seen it. Phone #'s don't work. Live chat has noone to chat with. All you can do is email and I suspect I will never hear from them again. They take payment and never ship! Terrible!"
“Dear Denise,
Thank you for taking the time to review your experience with Karmaloop/PLNDR, whether it be good or bad-your feedback is important to us. I am deeply sorry that you had a negative shopping experience with us. Our customer base is the sole reason we have made it this far, and it’s disappointing to hear that we missed the mark on providing a quality experience. I see that you were directly affected by our warehouse shipping delays, which were due to a system error that caused inventory to show up as available when it was not physically at the warehouse. Though this was the first time we had an issue like this occur, we could have done a better job handling it. We have corrected the inventory and also have moved to brand direct shipping so that this does not happen again. We hope that you will give us another shot to provide you with the quality service & experience that you. Our hope is that you will have a pleasant experience and that you would be willing to change your original review to positive. Thank you for your patience and cooperation, I look forward to receiving your response! As of now have cancelled the order as your have been fully refunded for this order”
"I really enjoyed the help that Pat Donfro from KarmaLoop Support helped me a whole lot. He helped me through getting more information about what is happening to my recent orders from KarmaLoop as well as from PLNDR.
Props to Pat Donfro. "
"Had a really difficult time at first but after getting in contact with a rep we were able to solve all issues. Pat was very nice and patient. Also replied to emails in a timely manner."
"I was havinga bit of a problem using my store credit. It didnt go trough and charged me for the whole amount. But once I got in touch with the customer service represenitive, everything was easy peasy! He was friendly, professional, timely, and much more! I will definitely be shopping here again! "
"Good custemor service! I ordered several items in different orders and I wanted them to be canceled. It took them a couple days but as soon as they responded everything worked great! "
A rep from Karmaloop.com, KLoop, has responded:
“Dear Bernard,
Thank you for taking the time to review your experience with Karmaloop/PLNDR, whether it be good or bad-your feedback is important to us. I am deeply sorry that you had a negative shopping experience with us. Our customer base is the sole reason we have made it this far, and it’s disappointing to hear that we missed the mark on providing a quality experience. I see that you were directly affected by our warehouse shipping delays, which were due to a system error that caused inventory to show up as available when it was not physically at the warehouse. Though this was the first time we had an issue like this occur, we could have done a better job handling it. We have corrected the inventory and also have moved to brand direct shipping so that this does not happen again. We hope that you will give us another shot to provide you with the quality service & experience that you. Our hope is that you will have a pleasant experience and that you would be willing to change your original review to positive. Thank you for your patience and cooperation, I look forward to receiving your response! Also this order has been cancelled and you have been fully refunded.”