"Installed in just under a hour, may need a rebalance."
"I SPENT OVER 4 TIMES AS MUCH AS I HAD PLANNED TO AND MOST OF THE DAY WAITING. THE CAR DRIVES MUCH BETTER THOUGH. GOOD THING I HAD MY KAUFFMAN O%/12 MONTHS CHARGE CARD!"
"Had appointment for new tires. Was called the morning of by the manager stating the tires I ordered weren't in stock even though the website showed that they were but he priced matched another set of tires so it was all good. Mentioned that I had an employer discount as well and was told no problem, that will be figured out when I got there. So I dropped my car off a few hours later and told the associate that I had an employer discount and not to forget to include. Was told again that it was no problem and would be handled at checkout. A couple of hours later, I come back to pick up my car, and as I'm checking out the manager gives me the total. I reminded him that I should have an employer discount deducted from that, and he replied "Nope, I gave you a price match". That's not an advertised sale or discount so my discount should have been applied. On top of that, he didn't add the Coopers manufacturer discount either. Feel like it was a bait and switch and will not be returning."
"It was a good experience in getting the appointment scheduled and getting the work done. The tires that I bought are performing great."
"Kauffman Tire staff, service and expertise is always GREAT. They give good advice and excellent service. They are always busy, so make an appointment."
"I am always thankful to the gentlemen at Kauffman tire. They are very professional"
"The area was very clean and neat, my wait time was within my appointment time. The staff was quie polite, informative. The service man was great in showing me the car problems I have and in explaining how it could be corrected. I will be back again."
"Everything was great except my car did not get started on till a hour+ after my scheduled appointment. Staff was great and once they got started, were quick to get my done."
"Josh was great. Very knowledgable and honest. "
"I scheduled an appointment on-line and they took me right at the scheduled time. They took care of everything that I had request that they do and gave advice on what still needs to be done leaving me to make up my own mind as to if and when I want to take care of the itmes that they suggested."
"took a little longewr than I would hope with an appoinment but they did good work at a fair price"
"Great customer service. TPSM called were broken, the team discussed with me and in the end they replaced them at no cost to me. They have a repeat customer for all of my vehicles."
"Kauffman provided excellent service at an affordable price. The staff was friendly, they worked efficiently, and the facility was well maintained. They shared observations on the condition of the vehicle and made appropriate suggestions, but were not pushy at all. Highly recommended."
"Entire Austell team was very professional in words, deeds, and actions."
"Had reservation for installation of set of 4 tires for 11:00 AM. Took them 4 hours - even with a reservation - to complete the installation. At Discount Tire where I've bought several sets of tires in the past, when you make an appointment they will have you out in an hour.
I took my car in several weeks ago to have a slow leak plugged in a tire I had bought at Kauffman. It took almost three hours on a Saturday to do a 7 minute repair."