"Great customer service! I had ordered one set of tires, and they called me with several alternatives that were better based on their experience with the make and model of my vehicle. The tires they recommended ride great and even cost less than the ones I originally ordered. "
"First Name: Richard
Store Location: South Cobb Drive, Smyrna, GA
Reason for Visit: new set of tires
Day of Visit: 8/6/14
Phone Number: ***-***-****
Email: ****@****
They were friendly. Advised alignment was needed and delivered on that. They are always professional.
By day three, there is a balancing or out-of-round situation which I will have to return to them to address. I cannot do that before next week.
Two rotation/balancing visits ago, I had to return to have my balancing redone because it was problematic within two days of the service having been performed.
Maybe this is a consistent issue there?
"
"I don't even live in Georgia anymore, but I make a point of doing all my maintenance with Kauffman when I pass through. They're honest and have a great business model, which can't be said for hardly any car shops."
"They did what they said they would do.
An area of concern and frustration - I had an 11 AM appointment, but what they really mean is you will be the next person on the rack over a walk in. It's first available, not an appointment. Just explain it that way."
"They were very busy but got me in and out in under a hour. I will continue to use them for all my tire needs."
"I am a repeat customer and each time, they meet or exceed my expectations."
"The price was right and the service was excellent."
"Service took almost 2 hours. Could have given me 4 lug nuts or made the suggestion at least."
"My car ended up needing more than just an oil change. But, the manager at the Brookhaven store did a thorough job explaining the issue to me so there weren't any surprises. The job was completed in the time frame they conveyed to me. Thanks KT!"
"Up sale was strong...I guess that's a good think for the company"
"As usual.. Eric and his crew were on schedule and on budget. Great bunch of people!"
"This was my third set of tires from Kaufmann tires and typically I would give them a 5.
For this visit I made an online appointment for 10:00. Arrived at the store at 09:30 for four tires and alignment. Was told that it would take 60 to 90 min. I waited and waited and waited, kept being told it would be done "soon" speaking with the manager several times. I finally left with my tires and alignment at 3pm.
WASTED MY ENTIRE DAY! Had they told me I would be waiting this long I would have gotten a ride or rescheduled. VERY DISAPPOINTED with this visit!"
"Jeff was great! Helpful, intelligent, very efficient, and didn't pressure me! My tires were installed extremely quick and the whole process was simple and stress-free. This place has car care down to a science! Thanks Kauffman Tire!"
"Call your customer when their car is ready."
"They did what they told me they would do, on time, correctly and for the agreed upon price. Very impressive experience."