"Nice, clean store. Knowledgeable manager, quick service."

"Have vibration with new tires. Problem is I left for vacation. It's not the price I paid but the fact I will have to return "

"Came in for a quick oil change. Took about 35 minutes. Everyone was polite and got the job done."

"We waited 25 minutes after car was done to check out,there was not enough help at service desk ,the older man was wanting to stay in back or away from customers. When I was in this business around 25 years ago we had someone up front and if he was busy we had teamwork,but that is not around so the customer sufferers. So but I think mom and pop are more caring and personable,so that is were I will spend my next $400 at.
Thanks rckorom"

"had 4 tires installed on 6-2-2014. update..in process of being taken care of .."

"Asked to get brakes examined while the tires were off. Gentleman at the front desk assured me that was no problem. When I asked afterwards how they looked he had no answer and it was clear they did not check. "

"They didn't have my appointment that was confirmed by email At the local store. They didn't have my tires at the local store as promised That would be waiting for me to be put on...I went to another place and had them installed.Kauffman tired tried the bait and switch routine and me"

"Had what i needed, stayed within my budget and delivered in a very timely fashion. "

"The customer service was much appreciated. The young man who waited on me and checked me out was very friendly and helpful. The store was clean, the waiting area was comfortable and from what I can tell, the mechanics did a good job replacing the tires on my car."

"I made an appointment and confirmed that tires were in stock. Although I had an appointment, it appeared that my car still went to end of the waiting line. The manager matched the lower price on the Sears website. The installation service was good -- the mechanic even put the air pressure which I had requested in the tires."

"4 Goodyear wrangler tires.
Excellent service, friendly and professional.
Couldn't get the tires I needed in by the end of a promotional period but got me the discount anyways.

They were fantastic, absolutely fantastic. "

"I placed this service order over the phone on 5/27/2014 and paid for it with my credit card on that day since the rep. I talked to assured me that if I did I would be credited the $144 discount offered when the Braves hit a fourth inning HR (which they did on 5/24/2014). He also assured me that I would receive an additional discount since I found a lower price for the same tires at another retailer. Finally, he scheduled an appointment time for the tires to be installed on 5/28/2014 at 10AM and said this would minimize my wait.

On 5//282014 I arrived at the dealership 10 minutes BEFORE my scheduled 10AM appt. time, as requested on the Kauffman Tire website. The person I had talked to on 5/27/214 was not working that day and the staff that was there did not understand why I was there since they could not find my paperwork. Eventually my paperwork was found (they had looked in the wrong files) and they understood what I been saying about why I was there. They asked me several of the same questions that I had been asked on 5/27/2014 and said they would start installation "soon" and finish as quick as they could. I told them that the rep. I had talked to on 5/27/2014 had assured me that if I made an appt. the installation would be done quickly and I had scheduled several other appts. based on this and was pressed for time. They never acknowledged that I might have been told that and simply repeated they would do the job as quick as they could.

The installation was completed an hour and 1/2 after my "scheduled appt.".
I noticed that my bill did not list the current mileage, when I asked how this would affect any future mileage warranty claims I was told "Oh, we'll just figure that out when you come in." I said I would be more comfortable if a staff came with me to my car and recorded the mileage. The staff at the counter reluctantly agreed to do so.
When we went outside we could not find my car for a couple of minutes and I got separated from the counter person while we looked for my car. When I found the car he was about 100' away and shouted at me to just note the mileage on my bill and shout the reading to him and he would write it on the store's bill. I did just that. I then looked at my bill to see if the total matched what I was told it would be on 5/27/2014. It did, so having had enough unprofessional treatment for one morning and needing to make up for lost time I left. "

"ordered tire thru internet, set appt., everything went has expected"

"I made an appointment thinking it might expedite the wait. But it still took over 2 hrs. to do 45 min. of work. Nice people and good installation. "

"This was my best tire buying experience ever,from my first conversation with Barry by telephone through the installation of my new tires in the Albany, Georgia location. This was the cleanest tire dealer I've ever seen with the most courteous & professional staff. Barry explained, in detail, everything that was done and assured that I understood all the services that came with my purchase. They also had the lowest price on the tires I wanted. I can't imagine going to another dealer after this experience. "