"I purchased a Timex Heart Rate monitor from Keenzo. I did a lot of research online about the product itself and price comparing. I found the HRM on Keenzo, which was about 10 dollars cheaper than anywhere else including Amazon and Buy.com. The transaction was very smooth including an immediate email conformation and a day or two later shipping and tracking information. The product arrived on time and as stated on the Keenzo site. Overall, this was a pleasurable shopping experience and I would/will do business with Keenzo again. "

"Hacked. Personal information and credit card data possibly taken. They discovered they were a target of hacking and that certain data were downloaded from their server. Was notified that this may have included my credit card data and other personal information. Offered to arrange credit monitoring, identity theft insurance, and restoration service through a third party at a *discounted* rate, unlike many companies that take full responsibility for protecting their customers after they have been careless with customer data. An ethical company will take full responsibility for exposing their customers to such risk. Email to customer service regarding this went unanswered.

*** Update ***
4/6/2009, Keenzo has now responded and offered to cover the full cost of the fraud protection service. "

"Non existent customer service. Forget about returns.
Requested RMA on 03/26/2009 and still (as of 03/31/2009) didn't get anything from them. Good luck getting someone on the phone or even getting to the voice mail."

"I placed an order on 3/2 of an in stock item. On 3/4 the order status was changed to IN TRANSIT. As of 3/28,I have not recieved my order. On 3/20 contacted by email their support center, and recieved no reply to date. My next step is a phone call. They are very prompt on taking their payment , that was taken on 3/4. "

"I had never heard of Keenzo Electronics previous to my recent purchase from them, a marine VHF radio and speaker/microphone. I chose to purchase from them because they had both items in stock, unlike my usual sources of such products.

Their online ordering system was easy and convenient, I received confirming e-mails as expected, and my purchases arrived promptly. "

"Very bad service. Ordered an Antec tricool fan that says double ball bearing but received the non-bb one. Emailed the CS with no reply. Avoid them.

3/26: After I posted this review, Keenzo refunded me and even called to apologize today. Well, I hope they have this attitude up front. Anyway, I will change my review to fair considering their actions."

"When I went to Keenzo's site, I was unsure about purchasing from them as a first-time buyer. After seeing the prices and free shipping on many products, I could not resist! I placed my order for notebook accessories and within a couple days the order started trickling to my home. Items were shipped without issue and customer service was very helpful and kind.

I would now recommend Keenzo without reservation! I am truly a happy customer!"

"Although there was a short delay (product out of stock) at the beginning of the order, the customer service people at keenzo were quick to respond to my concerns and remedied the issue immediately. Products were shipped quickly and I will definitely be doing business with them in the near future."

"I found Keenzo through a google search, and they had the best price on the Shop Vac that I intended to buy.

I purchased through the online store, a nice smooth transaction with no glitches or gotchas.

I watched the order for several days before I saw any action, and then on the fifth day after the order was placed (placed on a Saturday) the order status changed from "pending" to "sent to warehouse".

Two days later the status changed to shipped, and the "my account" showed a Fed-Ex tracking number, and I was also emailed that information.

The package arrived just a little over a week from the time I placed the order, perfectly acceptable.

The communication was good - I assume there was not much to tell the first several days, although I am used to getting an email order confirmation at the time the order is placed.

I will deal with Keenzo again - I like to support Americans selling American made products.

I would like Keenzo to help people who are trying to buy American by making that distinction on the product descriptions.

All in all - a great transaction with a great company.

Thanks Keenzo! Good luck!
"

"I just wanted to take a few moments to say how pleased I am with the Keenzo company. I started out looking for a Knife that was from the TOPS knife company and found the model at Keenzo for less than any other retailer! The item was currently out of stock, but I was given a option to be alerted when the item was back in supply. With such a great price, I signed up right away and was notified by e-mail that the Knife was back in stock in a short while. The ordering went smoothly and the product was perfect. I highly recomend Keenzo for great prices, customer support, and service!!! Thank you!!!

Sincerly,
Randy
Minnetonka, MN"

"Order place on 1/19 Company never finished shipping items (received one package in 3 days, another package in 6 business days, and never received the 3rd package) and I was still billed $30 for 3 day ship. Talked to an Eileen at ***-***-**** who has not returned two phone calls. I opened an online support ticket #103306 on 1/24 and it is still open and never responded to. Had to dispute through credit card company.

If you decide to shop here i hope you have better luck than me! "

"This is the most bizzarely awful experience I ever had with any on-line retailer.

I placed my order and got an email stating that part of the order was out of stock and asking if I wanted to cancel or wait for the item on backorder. I replied stating that I would like to cancel. Moments later, I got an email indicating they had found the item in stock. I told them to go ahead and send. That was the last email I received from Keenzo.com other than an automated response.

The tracking page indicated that two packages were to ship. One arrived a couple days later with tracking information complete. The second half of the order indicated that the post office had received electronic notice of the package, but had not received the package. Emails back to the person who originally wrote me went entirely unanswered. Calls to customer service indicated that they didn't know if the package had mailed, but would check with the warehouse and get back to me. They never got back to me. When I called in again, they still didn't know.

When I finally said to cancel the order, I was told they STILL couldn't tell if it had shipped, but if I received anything, refuse the package.

The next day, the package arrived while I was out. I sent it back. They can't tell me if they've received it. They still have never called or emailed me. I haven't been refunded or given any sort of update.

Mine was a small ticket item - a tarot deck. They seem willing to have me talk to others rather than talking to me.

I am frustrated and angry. The behavior from this company has demonstrated either incompetence, apathy, dishonesty or pure stupidity. "

"I ordered a replacement lamp for a Sharp projector on 2/1/09. I was charged $245.97. Keenzo shipped me the wrong lamp. It was not remotely similar to the item pictured on their website. I notified them & filed an RMA online as directed by their rep on 2/26/09. Since then they have not responded to my emails. They do not answer the phone number given in their emails or on their website. Apparently I have lost my money. This is discouraging. I have been shopping online for more than 15 years, and have not have a negative experience until now. An operation like Keenzo can ruin things for all of us--what a shame! Do not deal with these people. "

"I am pleased to write a very positive review for this company. First of all, I couldn't believe the low price I found on this microphone (through Google) compared to other sources. However, I've learned that price alone doesn't matter if the item isn't actually available or takes a long time to ship.

I made two orders with Keenzo about a week apart, and they were fast, informed me of the shipping and tracking information, and I promptly received what I ordered both times. I will always check with Keenzo first to see if they have what I need, and I recommend them 5 stars +++."

"I guess the only way to get these people to respond is by writing a dissatisfied review.They should monitor their emails as close as they monitor these ratings. There would probably not be as many negatives if they did. But then maybe they are not that smart.
I purchased a laptop cooling pad from them on 02/01/09. I received it on 02/04/09. It was damaged.
I send an email to their customer service on 02/05/09. No response. I send a second email to customer service on 02/09/09. No response.
On 02/12/09 I submitted an RMA on line. I offered to email photos of the damage.
On 02/13/09, I finally got a response stating not to return anything back till I received a return address and instructions. They also requested the photos.
On 02/14/09 I emailed the photos. No response.
On 02/22/09 I sent another email stating that the pics had been sent. No response.
On 02/23/09 I submitted another RMA. Ticket #104761. No response.
On 02/24/09 I submitted another RMA. Ticket #104822. No response.
When I go to my account my first RMA status is still pending.
It is now a month later and I still have nothing resolved with this company. I haven't even received a return address or instructions from the 02/13/09 email.
Congrats to all the people who didn't have any problems with their order. Woe to those of us who had or have a problem.
"