"The service was good and the item got here in a timely manner, given the fact that it was shipped from Washington state. We installed it yesterday. I was glad that one of the reviews warned that the Trim Covers are not compatible with the Low Ceiling Arms--that it in fact, true. I wish the product description had stated that the "grid" is actually TWO pieces, not one. The grids don't look nearly as sturdy as advertised. Anyway, I guess it doesn't matter too much because my use of the low ceiling arms renders that aspect fairly useless--there's no room to put any pots up there, and it's too high for practical storage of lids, too. In the kitchen of a dream home, I would surely spring for the upper tiers of the Enclume collection, but in my starter townhome, this one should do quite well for us. The price is awesome and the studless technology is great. I would recommend this rack to others, and to use KitchenSource.com!"

"the item has reported to have been shipped, but has yet to arrive. This was not unexpected as they promised shipping within one week, plus added travel time."

"KitchenSource.com was very good to order from. My product came very quickly. The procedure for ordering was very simple."

"we have not unpacked it yet. we have to do more flooring work first. "

"Very fast delivery; item received as specified."

"Great deal. Items securely and well packed. Could give better shipping detail, we just knew a "will be shipped by" date, even after I asked in online chat. Then it actually arrived the day after the shipped by date to my delight, just wish the status info had said that and it was less of a happy surprise. The notice it was shipped came by email after we had the item.

Still, excellent transaction and I'd use them again. The cantrio koncepts sinks are gorgeous."

"Website was a little difficult to navigate, but my purchase was pleasant. Items were delivered in a timely manner. "

"The site was easy to follow and contained all the information I needed to make my choice of purchase. Received emails informing me of the status of my order. Although one part was missing from my order, all it took was a quick phone call to get that taken care of. I am very pleased with my purchase and with this site!"

"KS wasn't very forthcoming about shipment of the product. I finally asked, after receiving confirmation of the order, and was told it would be a month. This is the kind of information that should be given during the order process, before the order is processed. It was an off the shelf item, not custom."

"Loved the product and loved the price.. delivered in perfect packaging and condition
will shop here again and recommend to friends"

"Loved the whole experience! "

"The carved wood secretary arrived very promply, the 5th day after my order. I was expecting fine craftmanship but I got a desk with the worst set of hinges. The holes were cut for a different( larger) hinge and there are big gaps around the existing (small) hinge! I am a little disappointed."

"The price was great and the product was exactly as described. It arrived quickly and was well packaged. What else could you ask for? Thanks!"

"Faster than expected and than advised."

"I just love this kitchen cart! It has so many places for storing items and rolls out of the way easily in my small kitchen. It took a bit of time for my husband to assemble but it seems to be made of quality materials and is very sturdy. Thank you!"