"Your website was very glitchy"
"My teenager breaks ALL of the cheap plastic frame temples. Unfortunately, that includes KITS. They are not made to be handled by rough teenagers. We buy spring hinges because they reduce breakage, but they are cheap and are affixed to the temples using small gauge metal. They 'pull' out of the temples and I have tried glue to fix them, but metal to plastic is the hardest to fix. The repair lasts less than 2 weeks. Yes, the boy is hard on glasses. So was I at his age. He is walking around with two taped temples, just like I did LOL. Ray-Ban has a superior reputation and at virtually half price on sale they are the go-to frame. You get what you pay for. PS don't forget to use Privacy Badger on your browser."
"easy and easy and easy and cheap"
"Super easy to use! Super excited for my new glasses to come "
"Very confusing, Left me uncertain. Curious about how this is going to turn out."
"I’ve been using Kits since 2022, honestly never had any issue and they always improve and innovate on their glasses but also sales are endless!!"
"Lots of fun frames to choose from. The option to try them on virtually was very helpful."
"says there is a discount of 50 percent on your first purchase which was not honored"
"2 pairs for $50!! What a steal! Had a coupon code to get the discount. Awesome! And shipping is free and fast too! Hoping they are made quick and good quality when they arrive "
"Super easy process, insurance claim is simple and straight forward. Ready to put in another order for a new pair of glasses! Just like Pringles, hard to have just one!"
"Very easy to choose among the great designs. "
"Marjan was wonderful and efficient ."
"looking forward to my new glasses"
"Such cute sunnies great price point, designer if you want too"
"Love love love the process!!!!!!!!!!!!!!!!!"
A rep from Kits, Kits-AlexM, has responded:
“Thank you for bringing this to our attention, and we apologize for any inconvenience. Our team will look into this matter promptly to ensure everything is resolved. We will also give you a call soon to assist you further and ensure you receive the help you need. Thank you for your patience, and we appreciate your understanding.”