"These guys sell at very high list price and then offer you a discount that is still more expensive than most. Ugh. "
"what an easy experience - love the virtual try on"
“Thank you so much for your amazing review! We're thrilled to hear that you found our experience easy and enjoyed the virtual try-on feature. It’s always our goal to make shopping as seamless as possible. Your feedback truly makes our day!”
"I could not find my insurance in the list. "
“We're always looking to improve, and your note about the insurance options is super helpful. If you have any specific insurance in mind, feel free to reach out, and we'll do our best to assist you! We appreciate your support!”
"I always use them now and have been wearing glasses-contacts for 30+ years. Wish they were around years earlier. "
"Quick shipping. Easy site to navigate. Even got a free gift! "
"Easy to order this was a great experience cannot wait to see my new glasses! "
"First time heard of them from online"
“Wow, thank you so much for your enthusiastic review! It’s always exciting to welcome new customers and show them what we have to offer. Your support means the world to us, and we can't wait for you to explore more of our products!”
"It was easy! and so affordable!"
"It was very easy to use your app. The camera was so quick and efficient."
"Vision is such and important part of mental health, and so is looking good. I was disappointed when my local optometrist didn’t have options that suited me, and turned to Kits which offered me a wide selection of styles. I was worried about how well the glasses might suite me, but their try-on option helped me sort through what was cute, and what actually suited my face. On top of that, their face measurement tool ensured my glasses can be made to my specifications. These tools have the potential to make Kits the one-stop solution for accessible eyewear. People leading busy lives, or those with limitations on mobility can use Kits on their phone and have a fresh pair of spectacles at the door by the next day if they need to. I look forward to receiving my own glasses this Friday and seeing just how effective the Kits system is. "
"Great first experience with the ordering process.
Cant wait for my new glasses. "
"Should be able to reach someone by phone"
“Thank you for your feedback. We apologize for any difficulty you've had navigating the website. Please know that we are available to assist you by phone anytime to ensure a smooth experience. Additionally, we've upgraded your recent order to expedited delivery at no extra cost to you. We hope this improves the process, and we appreciate your patience. Feel free to call us if you need further assistance!”
"The styles are very fashionable and the ordering process very easy. Love that you can measure my PD since eye docs act like it's some secret nuclear launch code. "
"I called to confirm I was entering my prescription properly and he was very helpful!!"
“Thank you so much for your amazing review! We're thrilled to hear that Tony provided you with great support and helped you with your prescription. We appreciate you taking the time to share your experience!”
"I was hoping to purchase the membership to receive the discount however it did nothing to the overall price so I opted out and paid full price without the membership."
“Thank you for reaching out and letting us know about your experience. We’re sorry to hear that the membership didn’t apply the discount as expected. We’ll investigate this issue and get back to you shortly to assist with resolving the problem. Your satisfaction is important to us, and we appreciate your patience!”
A rep from Kits, Kits-AlexM, has responded:
“Thank you for sharing your feedback. We're sorry to hear that our pricing and discounts didn't meet your expectations. We'll be reviewing our discount structure to ensure better value moving forward. If you'd like assistance or have any questions, we’d be happy to give you a call. We appreciate your input and are committed to improving your experience.”