"Luckily your system kept my prescription details because when I went to see the order, it was confusing with various options that were not clearly laid out such as "sunglasses" - I was looking for my lenses to transition for sun but I couldn't figure out where/how."
"This site was helpful and prices are decent "
"The entire online ordering experience was incredibly easy. A friend of mine told me about Kits and after my dog chewed up my glasses, it was time to order quickly... so here we are. I look forward to receiving them!"
"Pretty good layout of website, clear and easy to pick out frames."
"Found it a little difficult to find where to click to order the glasses. I know now its in the customize lenses button. "
“Thank you so much for your feedback! We’re thrilled you found the right path to order your glasses! We understand how important a smooth ordering experience is, and we appreciate you sharing your thoughts. We’re always here to help, so don’t hesitate to reach out if you have any more questions. Happy shopping!”
"My Daughter in law ordered my first pair and I loved them so inexpensive and very fashionable. So I'm not good with technology but I tried it myself and KITS makes it very easy to do. thx."
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found KITS easy to use, even without any tech experience. It's fantastic that you loved your first pair and found them both fashionable and affordable! We are so glad you decided to take the plunge and try it yourself. Your feedback really motivates us to keep delivering great products and experiences. Enjoy your KITS!”
"It's been many many months since the KITS daily brand has had my prescription when I was told initially it would be only 5 weeks. Why has there been no restock all year? I like the KITS lenses and end up paying more money for less contacts that I don't like as much. "
“Thank you for sharing your concerns. We apologize for the long delay in restocking the KITS daily brand in your prescription. We recently made a change to offer these lenses in 30-packs. We'll have someone from our team reach out to assist you further and provide more information. We appreciate your patience and understanding, and we’re committed to helping you get the lenses you prefer.”
"First time ordering, was very easy to navigate and place order"
"Easy to use, efficient, effective website. Excellent selection. Super-easy to add my prescription. Incredible price - almost shocking. The only thing that surprises me – I didn't receive an email outlining the purchase details. Other than that – when the time comes, I will be back for my distance glasses for sure!"
"I love shopping here I already ordered like four pair for me and my son "
“Wow, thank you so much for the fantastic review! We're thrilled to hear that you love our glasses and have chosen us for you and your son. If you ever need assistance or have any questions about our products, we're here to help. Happy shopping!”
"It took much longer than it should have for my daughter and me to get glasses. Two different prescriptions were entered multiple times, only for the cart to empty after checking the selections before purchasing. Very frustrating."
“We understand how frustrating it can be to experience delays and issues with multiple prescriptions. It sounds like you encountered significant challenges during the process, and we sincerely apologize for the inconvenience this has caused you. Our goal is to provide a smooth and efficient service, and it's disappointing to hear that we fell short in your case. Your feedback is valuable, and we will work to improve our system to prevent this from happening in the future. If there's anything more we can do to assist you or if you'd like to discuss this further, please let us know.”
"Easy to process to view, try on and order. "
“Thank you so much for your fantastic feedback! We're thrilled to hear that you found the process easy and enjoyable. Your satisfaction means the world to us, and we can't wait to continue providing you with an excellent experience!”
"awesome EXCELLENT GOOD SIMPLE"
“Wow! Thank you so much for your amazing review! We're thrilled to hear you think our product is awesome and excellent! Your feedback means the world to us, and we're so glad you found it simple too. We can't wait for you to experience more of what we have to offer!”
"a bit comfusing at time overall good"
"We got a quote from our eye doctor for $750 for new glasses for our daughter. We just grabbed her prescription and came to Kits and just spent $50 instead! Amazing!"
A rep from Kits, Kits-AlexM, has responded:
“Thank you for your feedback! We apologize for the confusion you experienced while navigating the options. To have your lenses transition for sun, you'll need to select the specific transition lens type during the order process. We'll review this to make the options clearer, and one of our team members will reach out to you shortly to assist with your order. Thank you for your patience, and please let us know if you need further help in the meantime!”