"Difficult to shop. Couldn't filter what I wanted to search. "
"site doesn't hold onto PD or uploaded prescription, have to re-enter if any changes are made"
“Thank you for your feedback. We understand how frustrating it can be to have to re-enter your prescription details every time there’s a change. We aim to make the process as smooth as possible, and your experience is important to us. We will pass your concerns along to our team to help improve our system. If you have any further suggestions or need assistance, please let us know.”
"On my first attempt, the insurance claim was processed directly but when it came time to enter my credit card info I was unable to type in the boxes.
My second attempt on a PC worked fine but I could no longer direct bill. Not the biggest issue as I will just do it manually, but it could have been better"
“Thank you for sharing your experience with us. We’re sorry to hear about the trouble you had entering your credit card information on the first attempt. It's great to hear that it worked fine on your PC, but we understand the inconvenience of not being able to direct bill afterward. We’ll look into this to improve the process for the future. If you need any assistance with manual billing or anything else, feel free to reach out—we’re happy to help!”
"Very straight forward ordering. Easy to understand sizes etc. Love the visuals of 'trying the frames on' with the camera/photo. Great way to have my prescription in extra glasses to style with my outfits!"
“Thank you so much for your fantastic review! We're thrilled to hear that you found the ordering process straightforward and the size information easy to navigate. It's awesome that you enjoyed our virtual try-on feature! We're all about helping you find the perfect frames to match your style. Your support means the world to us, and we can't wait to serve you again!”
"Great experience, they show you all the details and is super easy to buy, and the lenses are so beautiful!"
“Wow! Thank you so much for your amazing review! We're thrilled to hear that you had a great experience and found the buying process so easy. It's fantastic to know you love the lenses too! Your feedback means the world to us!”
"Smooth purchase process and delivery in 3 days. Doesn’t get better than this. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had such a smooth purchasing experience and that your order arrived so quickly. It's always our goal to provide fast and efficient service, and your feedback truly motivates us to keep up the great work! We can't wait to see you again soon!”
"There’s no button for “continue shopping” after I added a pair of glasses in the cart. I wanted a second pair for my kid. I was able to figure it out without losing the item in my cart. But please improve the interface especially for those that are more impatient than me."
“Thank you so much for your feedback! We're thrilled to hear you found a pair of glasses you loved and successfully navigated the process, but we completely understand how important a smooth user experience is. Your insights about the "continue shopping" feature are invaluable to us, and we'll be sure to pass them along to our team as we work on enhancing the website. We appreciate your patience and understanding, and we're excited to make your shopping experience even better in the future!”
"Thanks to the kit, I got 2 beautiful pairs of glasses for less than 100 dollars. their user-friendly design and try-on function helped make the experience worthwhile!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our kit to be quick, simple, and affordable! It's amazing to know that you got two beautiful pairs of glasses for under $100. We're especially glad that our user-friendly design and try-on function made your experience enjoyable. We truly appreciate your support and are excited to help you style your vision!”
"Just loved my first pair so much that I just had to get my hands on another pair."
"hardest part was choosing my styles"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that your experience with Kits was stress-free! Choosing styles can definitely be a fun challenge, and we're glad you enjoyed it. Your feedback means the world to us, and we can't wait to see how you rock your new looks!”
"The website was easy to maneuver!!
The options were perfectly suited!!
I’m so happy kits was brought to me!!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had such a great experience with our eye service and found our website easy to navigate. It's wonderful to know that our options fit your needs perfectly. We're so glad you discovered Kits, and we can't wait to continue providing you with exceptional service!”
"Only worked in chrome and not easy to navigate "
“Thank you for your feedback! We apologize for the trouble you experienced with the site. We want to assure you that our site is designed to work on all major browsers, and we will forward your note to our IT department for further review. Your input is valuable to us, and we'll work on improving the navigation experience. If you have any other concerns, feel free to reach out!”
"Confusion when selecting regular glasses "
“Thank you so much for your feedback! We're thrilled to hear you liked our products! We understand that selecting regular glasses can sometimes be a bit confusing, and we appreciate you bringing this to our attention. We're constantly working to improve the experience for our customers. If you have any questions or need assistance, we're here to help!”
"Excellent options and such incredible prices"
"Followed all the instructions and entered all of my details for the public service health plan and for some reason, it was not accepted. Inconvenient to offer direct billing, but not once you get to check out."
“Thank you for bringing this to our attention. We apologize for the inconvenience you faced with the public service health plan details not being accepted. We understand how frustrating that can be, especially with direct billing options. Our team will look into this issue, and we will be reaching out to you shortly to assist in resolving it. Thank you for your patience, and please don't hesitate to let us know if you need any further assistance.”
A rep from Kits, Kits-AlexM, has responded:
“We're sorry to hear that you found the shopping experience difficult. We understand how important it is to find what you're looking for easily. Your feedback is invaluable, and we're continuously working on improving our website's functionality. If you have specific suggestions or need assistance with finding a particular item, please don't hesitate to reach out. We're here to help!”