"So stylish and was recommended KITS from a friend - the glasses speak for themselves and I did not need convincing! They are good quality and the selection is very wide."
"I’m not new to ordering glasses online but I’m new to lots. I’m really excited about my pics and I feel confident I’ll love them. I love that there are discount codes or promotions and I ended up with the kits membership as that’s what got me the best bang for my buck. Futures gonna look bright in my new specs. "
"I appreciate the quality of the glasses received and the speed in which they were delivered."
"Not a very user friendly website "
"Very easy web experience! Quality product. Excellent customer service!"
“Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our website and that you're enjoying your new glasses. It’s fantastic to know that our customer service met your expectations! Your feedback means a lot to us and motivates us to keep improving.”
"Loved my glasses so much! They fit amazing and shipping was so fast! Love that you can do a virtual try on. Just ordered my contacts now."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you loved your glasses and that they fit perfectly! It's great to know that our virtual try-on feature helped you find the perfect pair. We're also excited that you've ordered your contacts with us—you're going to love those too! Your support means the world to us!”
"Very easy to use web page. Can't wait to try my new glasses it's been 15 yrs since my last pair."
“Thank you so much for your fantastic review! We're thrilled to hear you found our webpage easy to use. Exciting times ahead with your new glasses after 15 years—you're going to love the difference! Can't wait for you to experience them!”
"I found using a phone to input my order very frustrating; probably better on a computer screen."
"I basically was lying on the couch and ordered glasses, it was incredibly easy. Thank you!"
"KITS always has gorgeous frames that are priced right and the prescription is always right!"
"More selection for less plasticy glasses but overall good site"
“Thank you for your feedback. We appreciate your thoughts on our selection and quality. We're continually working to improve our offerings and your input is valuable in guiding those efforts. We're here to help!”
"Affordable, stylish, and easy to order."
"Great price on Ray-Bans but to add the same frame with polarized sunglass lenses there is no colour option. I would have preferred green but grey it is!"
"Third pair i purchase great service and fast delivery"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you've purchased your third pair and that you had a fantastic experience with our service and delivery. Your support means the world to us, and we can't wait to serve you again!”
"I hope the 2 day delivery means two day delivery. I need these glasses by October 4th!"
“Thank you for your feedback! I'm glad to hear that you found the ordering process easy. We understand how important timely delivery is, especially with a specific date in mind. We strive to meet our delivery promises, and we will do our best to ensure your glasses arrive by October 4th. If you have any further questions or need assistance, feel free to reach out.”
A rep from Kits, Kits-AlexM, has responded:
“Thank you for your feedback. We understand that a user-friendly experience is important, and we're sorry to hear that our website didn't meet your expectations. Your input is valuable to us, and we'll take it into consideration as we work on improvements. If you have specific suggestions or issues you encountered, please feel free to share, as we’re here to help!”