"easy to try on glasses, easy to see coupon codes
moving back and forth between pages is seamless without errors"
"Products are great, always arrive on time. The customer service is amazing. I had a pair of defective glasses, and a replacement was sent at no charge. Service was so good that I bought another pair right after. "
"unable to bill insurance directly as promised - even with help from their help department so annoying "
"Readers from here are less expensive than drugstores and they come with AR coating. Can’t beat that. Shipping is fast. Best readers I’ve ever worn. "
"Website was easy to use and try on feature is great, though some slight lag. Can't find better prices. Hopefully glasses are good when i receive them. "
"it was very smooth and entertaining"
"Keeps giving me issues every time I try and select lenses. “Pupillary distance error” constantly popping up on multiple different frames. "
"Trying on feature is hard to use on my phone"
"Wonderful and easy to use website"
"Easy to use. Quick reorder process...."
"Easy to use. Bought one from here before and it felt like any glasses I’ve bought before. But less cheaper"
"Easy adding rx, and direct billing insurance was beyond easy to do! "
"Love that you have virtual try on! Also they are so cheap "
"Thanks for being so responsive and knowledgeable. "
"Pleased with the selection and the ease of remembering RXs etc when I login. The website is sometime cumbersome to navigate but not really a deterrent. "
A rep from Kits, KitsAndreaM, has responded:
“I understand how frustrating it must be to experience issues with insurance billing, especially when you were promised assistance. It’s disappointing when expectations are not met. We truly value your feedback and want to help resolve this situation for you. Please consider reaching out to our customer support team directly with your details, and we will do our best to address your concerns promptly and work towards a solution. Your satisfaction is important to us.”