"Hello, I wanted to cancel an order fove minutes after purchase. However had to send a email to customer service as there was no way for me to csncel it."
"Great frames. easy to try the glasses and see how they fit. I’m very interested in how the glasses will fit once I get them. This is my first time ordering glasses online. "
"Your direct payment with insurance is terrible I tried 6 time to process payment with Canada life and green shield, couldn’t get it to work, talked to reps from your company and inc. company got the run around both blaming on each other so frustrating….. "
“We're really sorry to hear about the difficulties you’ve faced with the payment process and the confusion between the insurance companies. That sounds incredibly frustrating, and we understand how important it is to resolve these issues. We value your feedback, and we’d like to help you get this sorted out. One of our agents will contact you shortly. Thank you for your patience as we address this matter.”
"Fast easy process. Thank you KITS for making it customer friendly."
"I used my already uploaded prescription so just selected the frames I wanted and away I went. to the check out!! So quick and easy."
"Had a great experience with this company. It was really easy to order really affordable prices. The glasses are exactly as described online. They arrived really fast!! Will be ordering from this company again, and definitely recommending to everyone I know"
"KITS frames are so cute and affordable. Uploading my prescription was easy and the checkout simple. This is my second order from KITS and it wont be my last."
"Super excited to see my new glasses and try them on"
"i couldn't try the frame on, i just submitted without trying it on. if comes out bad I'm gonna return it. but my first experience was ok except this time of repurchase."
“Thank you for sharing your feedback. It sounds like you had a challenging experience with finding the right fit for your family member. We understand how important it is to feel confident about your purchase, especially when it comes to eyewear. While we're glad to hear your first experience was positive, we're sorry to know that the repurchase did not meet your expectations. If the frame doesn't work out, please remember that returns are easy, and we're here to help you with that process. Your satisfaction is important to us, and we hope to make your next experience a better one.”
"The website is very user friendly and the customer service is excellent. I have used them twice now and no issues. Good quality of the glasses I picked."
"it was easy but did have a glitch if i picked the membership discount. "
"I really love the quality of the frames and how easy returns were. I’ll be a customer for life!"
"Easy to follow and smooth online ordering done in less than 10 min."
"Just trying the site for the first time, was easy to use and liked the recommendations. "
"Try one went well! Lots of selection! "
A rep from Kits, KitsAndreaM, has responded:
“I understand your frustration with the cancellation process. It's always our goal to make things as straightforward as possible for our customers. Unfortunately, some orders may require direct assistance to cancel, and I apologize for any inconvenience this may have caused you. If you have any further questions or need additional help, please don't hesitate to reach out. Your feedback is appreciated, and we'll use it to improve our experience going forward.”