"Great variety of frames at many different price points. Theirs is something for everyone here. It wasn’t super convenient to move between the favourites list and try one, etc. on my phone. Maybe the interface is more user friendly on a laptop. The other struggle was when I signed up for Kits+ and received the discount for my first order and then was sent a free shipping code, but when I put in the shipping code it bounced my kits+ discount out. I decided the Kits+ was the better option. Those are relatively small inconveniences and other than that I’m happy with the experience so far. Can’t wait to get my new glasses!"
"find your glasses quickly and upload your prescription quickly. This was pain free and fun."
"I just had a baby and my eyes took the tole. I just got glasses in late 2022 from KITS and loved them, so I came back with my new Rx. Needed sunglasses to or im screwed driving wise. Thank you. We appreciate the products and prices, especially in this economy having a family"
"Hard to understand how to read a prescription "
"KITS is a great vendor, good site and it's Canadian!"
"Somewhat challenging to navigate order process"
"Lots of frames to choose from. I love the variety and the quality."
"Couldn’t say more good things! Love this place got my husband new glasses and new sunglasses for under $100!!! "
"Great prices and the process was easy to understand!"
"Quick and easy, thanks for the service"
"Always have such great experience onsite and via customer service phone help!"
"I have had quite a few pairs and love every single one. My favourite pair broke a few months ago and I finally was able to reorder today. I am so happy!"
"Kits made it so easy to do online and the direct billing is AMAZING!"
"I love the PD measurement tool and the try on feature that lets you keep your real glasses on to see! My only issue is when I’d try to go back to my search after viewing a product, my search filters reset. Potentially user error but did not see a way to save those while also opening each product page to see the measurements, etc."
"Direct insurance billing is so easy to use!"
A rep from Kits, KitsAndreaM, has responded:
“Thank you for sharing your feedback. We're glad to hear that you appreciate the variety of frames we offer and that you had a positive experience overall. We understand how navigating the interface on a mobile device can be challenging, and we appreciate your suggestion regarding the user experience.
We also apologize for the confusion with the discount codes. It can be frustrating when promotions don't work as expected, and we appreciate your understanding as you chose the Kits+ option. Your insights are valuable to us, and we'll work on improving those areas for a smoother experience in the future. If you have any further questions or need assistance, we're here to help!”