"Great price and user friendly site!"
"Quick, easy ordering process! Great quality glasses, I'll always come back for more!"
"the site was slightly confusing and glitchy "
"Overall really great so far. Would be better if you could search frames by PD size."
"Website is easy to use and it's easy to order. Hoping the glasses are as fantastic "
"Great experience. Easy to flow through menus."
"The try it on kept failing and also I favourites some glasses but then couldn’t go and view my favourites anywhere "
“I’m sorry to hear about the issues you experienced with our website. It’s frustrating when features don’t work as expected, especially when you're trying to find the perfect pair of glasses. We appreciate your feedback, and we're constantly working to improve our user experience. If you have any specific details about the glitches or if there’s anything we can do to assist you further, please let us know. Your satisfaction is important to us.”
"Influencer marketing worked"
"process was easy, but I cant bill directly to Blue Cross whihc is unfortunate"
"Easy experience ordering glasses online! Let’s hope they look good in person"
"Great experience, and easy to claim. Increase difficulty to claim after-sale. "
"After reading reviews I decided to order from here. Seemed easy enough I just wish there was more options for size small cause I liked more medium glasses. Can’t wait to get them "
"New frAmes that are highly promoted and look great are not available to try on virtually. Maybe delay the rollout until they are set up virtually!
Difference between liftoff frames and normal ones should be a bit clearer. "
“Thank you for your feedback. I understand how disappointing it can be not to have the new frames available for virtual try-on, especially when they're highly promoted. We're constantly working to improve our offerings and will take your suggestion into account regarding the timing of new frame rollouts. Additionally, we'll look into how we can make the differences between liftoff frames and regular ones clearer for our customers. Your input is valuable in helping us enhance the shopping experience.”
"I love how easy it is to re order. Thanks!"
"Always a great shopping experience with KITS! Great selection and love the online try-on feature.Just ordered 2 new pairs. So excited to receive them!"
A rep from Kits, KitsAndreaM, has responded:
“Thank you for your feedback. I'm sorry to hear that you found the site confusing and experienced glitches. We strive to make our platform as user-friendly as possible, and your insights are valuable for our improvement. If you have specific issues or suggestions, please share them, and we'll do our best to address them. Your experience matters to us, and we appreciate your patience as we work through these challenges.”