"I applied my direct billing information. I input my information, only to resubmit it after the first time. "
"The website is very smooth , very neatly detailed and purchasing process is simple."
"Made my first purchase from my phone. It was fast and easy. Now hopefully the glasses will fit and get here the same way "
"Always quick delivery and 100% satisfaction!"
"I was browsing the Canadian site from the USA. I wanted to order while away so the glasses would be delivered by the time I got back to Canada. The site would let me put glasses in my shopping cart, no option to 'continue shopping', so then I clicked on the kits logo and it took me to the USA site which no longer had my glasses in the shopping cart. Annoying and took me 3 attempts to finally get it all done and ordered. "
“Thank you for your feedback and for sharing your experience with us. We understand how frustrating it can be to encounter glitches while trying to make a purchase, especially when you're trying to ensure timely delivery. Your experience highlights an important issue with our site navigation, and we appreciate you bringing it to our attention. We'll investigate this further to improve the shopping experience for our customers, particularly those browsing from different countries. If you have any more details to share or if you need assistance with your order, please let us know.”
"Easy order process, great selection and can’t beat the prices! This is my second time ordering from Kits.ca and I’m sure I will be a lifetime customer!"
"I’ve been using KITS glasses for years! My prescription just changed again so I had to make a reorder and my favourite style is out of stock so we gonna try a new one! (Have 3 pairs of the same style same perception cause I lose my glasses!) never had any pair in the years break it anything!"
"so many hoops to go through as in using paypal"
"Grea experience from price to check out to order. Easy to use, simple to buy"
"Saw a girl wearing these yesterday and have been on the hunt for a few new pairs of glasses over the last few YEARS! These caught my eye immediately and here I am buying them the next day...Hoping to get a couple others soon."
"thanks, all good!!!!!!!!!!!!!"
"The website works well and I love the styles! Winner all around!"
"Easy and affordable glasses!"
"I love kits so much! This will be my third pair I’ve ordered from them. "
"GREEEATGLASSESFORMYFACETODAY"
A rep from Kits, KitsAndreaM, has responded:
“Thank you for your feedback. We are sorry to hear about the issue you have experienced with your order, but rest assured, we will get this fixed for you! One of our agents will contact you shortly for further assistance.”