"Fast ordering. Very pleased."
"Quick easy process with interesting styles i love. Already recommended to friends."
"I needed help and they went above and beyond"
"The Kits shopping experience is always great! First pair was perfect so I’m back!!! Can’t wait to try on my next new pair. Highly recommend this amazing Canadian company! Big thanks for making this super easy. I’m a very happy customer."
"I LOVE KITS BUT THE WEBSITE ISNT GREAT AND CAN NOT OPERATE ON A CELLULAR DEVICE "
"I don't have a ton of time to do stuff like shop for glasses because I have a full time job and two kids. So I was trying to do it incrementally in bits of time but every time I came back to the page, even if I logged in or left the tab open it would just empty my cart and so I couldn't remember what I had settled on. I ended up just making time. But it took a lot of extra energy from me. Other that that, the actual shopping part was great! User friendly experience and the try on feature is bang on. "
“Thank you for sharing your feedback. We understand how valuable your time is, especially with a busy schedule. We're sorry to hear that you encountered issues with your cart not saving; that can be really frustrating. Your experience highlights an important area for improvement, and we will look into this feature to ensure it's more reliable in the future. We're glad to hear that you enjoyed the shopping experience and found the try-on feature helpful. We appreciate your understanding and hope to make your future shopping experiences smoother.”
"Great styles. Easy to order via well-organized website. Idiot proof process. Looking forward to getting my glasses. "
"I found you through a coupon influencer on a reel in FB/Insta. Hoping this is legit. I received sunglasses for free based on the amount of my order. Thank you! "
"Easy to navigate site. Good variety of options re style, colour, lenses, upgrades and shipping options. No high pressure sales tactics."
"28 dollar frames, free lenses, and free shipping over $50 is insane. Have bought kits before and they're great quality. Just bought two more pairs, will be back in the future to buy more!"
"Fun searching the many styles. A bit intimidating at first, but very enjoyable."
"I checked various websites, got the best pricing at Kits! the website is user friendly."
"User friendly, only thing I find its jumping back quickly and loosing the inputs "
“Thank you so much for your feedback! We're thrilled to hear that you find our product user-friendly! We understand how frustrating it can be when things jump back quickly, and we appreciate you bringing this to our attention. Your insights help us improve and create an even better experience for all our users. We're on it and hope to have an update for you soon!”
"This is my second time ordering from Kits. Earlier, I ordered 3 pairs of glasses and 1 pair of sunglasses and they gave me an extra pair of sunglasses and a hard-case as a gift. I got my order delivered within 5 days which is fast . Direct billing option with insurance provider is definitely a cherry on top!"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you're loving your experience with Kits! It’s fantastic that you received an extra pair of sunglasses and a hard-case as a gift—that's what we aim for! We’re also glad to hear you found our direct billing option helpful and that your order arrived so quickly. We appreciate your continued support and can't wait to serve you again!”
"Eyeglasses product description is really well done. Easy to select the one I want. Easy to apply for discount code as well."
“Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our fast service and found our product descriptions helpful. It's great to know that selecting your eyeglasses and applying discount codes was a breeze for you! We appreciate your support and look forward to serving you again!”
A rep from Kits, KitsAndreaM, has responded:
“Thank you for your feedback regarding our website. We appreciate your love for Kits and understand how frustrating it can be when technology doesn't work as expected, especially on a cellular device. We're continuously working to improve our online experience, and your input is valuable to us. If you have any specific suggestions or issues you'd like to share, please let us know. We're here to help!”