"Always good reliable service!"
"The website did not work to direct bill my insurance and after 45 mins on the phone with Kits and then another hour with my insurer I had to order the glasses to then submit to my insurance for reimbursement. Once I expressed an issue they were quick to contact me and do their best to rectify the situation. Thanks"
"YOU WERE VERY OVERPRICED. THANKS FOR THE HOLE IN THE POCKET!"
"good to go. great. wow. easy. direct billing :)"
"Buying made easy with the virtual try on options"
"Finding the product was easy. Prices comparable to other sites. Using their auto billing to insurance feature did not work.
Update: a customer service contacted me and they assured me the issue will be looked at. Offered a discount coupon for my troubles. Hopefully the problem is solved in the future!"
“Thank you for your feedback! We're glad to hear that finding the product was easy. We apologize for the inconvenience you experienced with the auto billing to insurance feature. We are looking into this issue and will reach out to you shortly to assist further. Thank you for your patience, and we’re here to help!”
"Fitting process with iPhone is a great idea but the measurements provided (like face width) don't correspond to the fitting size questions. Also with the measurements the selection should be automatically curated based on the measurements. Fitting without glasses (first time) is even harder due to lack of glasses to see what the measurements are"
"Kits.ca for its fantastic customer service! The staff were friendly and helpful, patiently answering questions and guiding the reviewer to the perfect product. Overall, the reviewer was very satisfied and recommended Kits.ca to others."
“We're thrilled to hear you had such a fantastic experience with us! Thank you for your kind words about our service and staff. It's wonderful to know we could help you find the perfect product. Your recommendation means the world to us, and we can’t wait to serve you again!”
" glasses are super affordable! unfortunately there is no option for prism lenses that i can find. However most people i dont see this affecting. "
"said couldn't file my claim right now"
“Thank you for reaching out and letting us know. We apologize for the inconvenience. Our team is currently looking into the issue, and we'll reach back to assist you as soon as possible. If you need immediate help, feel free to contact our support team.”
"took too long to nav the check out process"
“We're sorry to hear about the challenges you faced while applying for insurance and navigating the checkout process. We strive to make the experience as smooth as possible, and your feedback is valuable in helping us improve. If you have any specific issues or suggestions, feel free to share, as we are here to assist you and ensure a better experience in the future.”
"I messed up an order and even though it had shipped they made the correct and sent me the correct prescricption"
"I’m completely obsessed!!!!! This company and glasses are incredible! "
“Wow, thank you so much for your amazing review! Your excitement fuels our passion to keep delivering incredible products. We can’t wait to see how you style your new frames! Keep shining!”
"feel comfortable with kits's classes"
"Easy to navigate website, and great customer service when needed "
A rep from Kits, Kits-AlexM, has responded:
“We sincerely apologize for the frustration you’ve experienced. This is certainly not the level of service we aim to provide. We truly value your feedback and will work on making this right. Thank you for your patience, and we’ll be in touch soon to help resolve this.”