"I just wanted blue light glasses with no prescription and that was kind of tricky to navigate. I also found that different sizing is not available for all frame types so the ones I ordered are slightly oversized compared to my size with the Kits digital estimator. I chatted with the bot to find the best solution for me because I like the eco-friendly, Canadian qualities of this brand so I still want to try them out!"
"My insurance company was not listed as one of the providers to pay via claim, rather than pay out of pocket and then have to submit a claim separately. A bit disappointing and may result in returning to my previous eyewear provider."
“Thank you so much for your feedback! We truly appreciate you taking the time to share your experience with us. We're thrilled that you chose Kits for your eyewear needs, but we understand how frustrating it can be when insurance providers aren't on the list. Your input is invaluable, and we’re continuously working to expand our network of insurance partnerships. We hope to have the opportunity to serve you better in the future and keep you as a satisfied customer!”
"Been my go to online store for contacts for years and years!!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you've been with us for years and that you find our prices unbeatable! Your loyalty means the world to us, and we're excited to continue providing you with the best service and products.”
"will tell this to all my friends 10/10 "
“Wow, thank you so much for your amazing review! Your enthusiasm means the world to us, and we're excited that you'll be sharing the love with your friends. We can't wait to see them join the Kits family! ”
"Attempted multiple times setting up the direct billing with GS+. Gets stuck in a loop when trying to sign in. "
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Thank you for reaching out and bringing this to our attention. We're sorry to hear you're having trouble with the direct billing setup for GS+. We understand how frustrating this must be. Our team is currently looking into the issue, and we will reach back to you shortly with further assistance. Thank you for your patience!”
"Smooth experience with all details"
"Once fave size ot put in it would be better if only glassed that fit your face pop up"
"The directions are simple, easy to follow, and visually magnificent. Had problems with the measurement due to my hand tremors, but otherwise a very excellent experience."
"Great value. Looking forward to getting the glasses."
"THE PRESCRIPTIONS AREN'T EASILY STORED. I HAVE A FAMILY OF 5"
“Thank you for sharing your feedback. We're constantly working to improve the user experience, and your input is invaluable. If you have specific suggestions on how we can make it easier to store prescriptions or any other features you'd like to see, please let us know. We're here to help!”
"thanks excellent service, recomended"
"I love the option to try on the glasses. And also the price is so cheap"
"Got complimented a lot wearing my first-ever Kits pair. It was so pretty that someone actually took it home when I accidentally left it at my seat at the Madonna concert this year. Whoever you are - you'll be getting compliments for sure, but certainly not from me! "
"First time using this site… easy to use. Looking forward to seeing my glasses"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Great selection great price. "
A rep from Kits, Kits-AlexM, has responded:
“Thank you for your thoughtful review! We're thrilled to hear that you appreciate our eco-friendly Canadian qualities! We're sorry to hear about the sizing challenges, but it’s fantastic that you reached out to our bot for assistance. We’re always looking to improve our navigation and sizing options, so your feedback is invaluable. We can’t wait for you to try out your blue light glasses and hope they become your new favorite accessory!”