"I had to enter my filters repeatedly because I kept getting dumped back to the opening page."
"It was a great customer service experience. Highly recommend."
"first time i ordered from kits, one pair was too small, one pair was gigantic.
going to try again and hope this time they fit."
“Thank you for reaching out and providing your feedback. We’re sorry to hear that the frame does not fit as expected. Our team will contact you shortly to arrange a replacement that better suits your needs. Thank you for your patience and understanding.”
"Not helpful enough to tell me needed background lighting to complete test."
“Thank you for your feedback. The Pupillary Distance (PD) can also be measured using a simple ruler. It's the distance between the center of your pupils. Additionally, for an accurate reading, ensure you have good lighting, preferably natural or bright indoor lighting, to help with the measurement. If you have further questions, feel free to reach out, and we’ll be happy to assist!”
"Service was great and price even better. Got a free coffee too. Wow. Highly recommended"
"don't love paypal. rest is good"
"Excellent website made experience very easy have purchased before fabulous customer service and excellent quality! made in Canada too!"
"it was not as easy as one might seem. it does take a bit to get used to"
“Thank you so much for sharing your experience! We're thrilled to hear you're trying on new glasses! It's completely normal for there to be an adjustment period, and we appreciate your patience as you get used to them. Your feedback is super valuable, and we're here to help if you have any questions or need assistance along the way. Enjoy your new look, and happy wearing!”
"Cheap, affordable, fast shipping options, and accessible website "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Easy to build my glasses, I hope it works"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"These glasses are so slick and comfortable that my dad wanted a pair as soon as he saw them on me"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Im impressed with how easy it was to figure out the real test is when they come in. Im impressed with how easy it was to figure out the real test is when they come in"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Easy and convenient
Easier then going to the store "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"This is my 3rd order with Kits. Very happy with speed of shipment and quality of glasses as well as price. Every time I want a pair of glasses I keep coming back to Kits. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"I love how easy the ordering and reordering process is with Kits. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
A rep from Kits, Kits-AlexM, has responded:
“We're sorry to hear about your frustrating experience with the filters. It sounds really inconvenient to have to enter them multiple times. This isn't the experience we want for our customers. We'll look into this further and work on a solution. Thank you for your feedback; it helps us improve our service.”