"simple to order and easy :) :) :)"
"I heard about this store on instagram and was pleasantly surprised at the choice of glasses and ofcourse their prices "
“We are thrilled to hear that you had such a pleasant experience with us! It's fantastic to know that our prices and amazing selection of glasses caught your attention. We're so glad Instagram led you to our store! Thank you for taking the time to share your thoughts – your support means the world to us!”
"I didn't have to be a pro to order progressive glasses because the online assistant helped me and was fast and efficient. "
“Thank you so much for your fantastic review! We're thrilled to hear that our online assistant made your experience seamless and enjoyable while ordering your progressive glasses. It’s wonderful to know that you felt supported throughout the process. We appreciate your trust in us and can't wait to help you again in the future!”
"It was easy to get fitted. Process was smoother than the store"
“Thank you so much for your amazing review! We're thrilled to hear that your experience was easy and smooth. Making eyeglasses accessible and convenient is what we're all about, and it’s fantastic to know we hit the mark for you! Enjoy your new glasses!”
"As a returning customer. I only had to ask them to use the prescription I had on file. "
“We’re thrilled to hear you had such a seamless experience with your order! Thank you for being a returning customer and for trusting us with your prescription needs. Your feedback means the world to us, and we can’t wait to serve you again!”
"It seems as though my plus membership is not reflected in my account for some reason. "
“Thank you for your feedback, and we apologize for the confusion regarding your Plus membership. One of our team members will contact you shortly to provide an update and ensure everything is sorted out. Thank you for your patience, and we’ll work quickly to resolve this for you!”
"Easy and straightforward. User experience with the website was good"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our process easy and straightforward. It's wonderful to know that you had a great user experience on our website. We truly appreciate your feedback and support! Enjoy your new contacts!”
"Haven tried yet but hope it makes me comfortable to put it on."
“Thank you so much for your review! We're thrilled that you've chosen Kits for your first experience. We understand the anticipation of trying something new, and we're confident that you'll feel comfortable and happy with it once you do. Can't wait to hear your thoughts after you give it a try!”
"I have used kits 5 times and have never had any difficulty with their products!"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you've enjoyed using Kits multiple times and that everything has gone smoothly for you. Your support means the world to us, and we can't wait to continue providing you with great products. Keep exploring and having fun!”
"I had an amazing customer service ! "
“Thank you so much for your fantastic review! We're thrilled to hear that you love Kits and had an amazing experience with our customer service team. Your support means the world to us, and we can't wait to assist you again soon!”
"Very easy and quite straight forward"
"I can't wait to get my glasses....so excited."
"Ordered some new glasses! Can't wait to try more with the membership!"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you're excited about your new glasses and can't wait to explore more with your membership! We can't wait to see what you choose next! Enjoy your stylish new look!”
"Unable to direct bill as my insurance provider was not on your list"
“We're sorry to hear that your insurance provider wasn't included in our direct billing options. We understand how frustrating that can be, and we strive to work with a wide range of insurance companies. If you have specific feedback about your provider, we'd be happy to pass it along for future consideration. In the meantime, please let us know if there's anything else we can assist you with or any other options we can explore together.”
"Awesome glasses and fast service "
“Thank you so much for your amazing review! We're thrilled to hear that you're loving your glasses and had a great experience with our service. Your support means the world to us, and we're excited to continue providing awesome products just for you!”
A rep from Kits, Kits-AlexM, has responded:
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found the ordering process simple and easy! Your satisfaction means the world to us, and we can't wait to serve you again! ?”