"Website is super user friendly, entering everything was quick and painless ( not very tech savvy so this is a major plus), and they also have glasses for people with XXL heads! "
"I didn't expect to buy new progressive glasses in less than 5 minutes, That was awesome! "
“Wow, thank you so much for sharing your amazing experience! We're thrilled to hear that you found your new progressive glasses so quickly and easily. It's our goal to make your shopping experience as seamless as possible. We appreciate your support and can’t wait to serve you again!”
"Love KITS glasses, third time ordering them since I tend to lose my glasses often. Prices are good and quick shipping! Have also received lots of complements on my glasses."
“Wow, thank you so much for your amazing review! We're thrilled to hear that you love your KITS glasses and that you've chosen us for the third time! We're so grateful for your support and can't wait to see which pair you choose next!”
"Straightforward for input of info, and ordering. Liked large selection of frames and lens choices."
“Thank you so much for your amazing review! We're thrilled to hear that you found our ordering process easy and straightforward. It's great to know you enjoyed our wide selection of frames and lens choices. We’re excited to help you find the perfect pair!”
"Wow. The ordering process was so easy ! Cant wait to see the glasses when they arrive ! Excited !!! "
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you found the ordering process easy—making it simple for you is what we strive for! Your excitement is contagious, and we can't wait for you to see your glasses when they arrive! Stay tuned for the big reveal!”
"It made picking out glasses easy! By having to just choose what colour, size and shape I wanted, I was able to pick the right glasses for me. "
"The experience was good and I like the selection of frames. The website could be easier to navigate, though. Like most shoppers, I know what I -don't- want in glasses. I wish there was a way to filter out certain shapes or sizes. It would have taken me way less time if I could simply search through glasses that fit a certain measurement for my face size. I have a small face and most glasses on this site are huge on me. Kits measured my face size, so it would have been nice if they let me filter my search to the proportions that work best with my face measurements."
“Thank you for sharing your feedback. We're glad to hear that you enjoyed the selection of frames and that your overall experience was good. We understand how important it is to find the right fit, especially when it comes to glasses. Your suggestion to include filters for face size and shape is valuable, and we will definitely pass this along to our team for consideration. We appreciate your insights, as they help us improve our website and better serve our customers.”
"The website is lovely however a little bit tricky, and maybe short on some navigation details. I had selected everything, filled a cart and wanted to sleep on it to find the cart empty when I logged back in. There’s nowhere to save the favourites that are marked other than scrolling through the entire list of eyeglasses. There’s also no search bar to find a specific frame that was appealing. All said it didn’t stop me from ordering two pairs to give it a try because your styles look really stunning and there seems to be a lot of options for lenses. "
“Thank you for sharing your feedback. We appreciate your insights as this information is crucial for improving user experience. It's great to hear that despite these challenges, you decided to order two pairs of eyeglasses. We hope you love them! Your input will help us enhance our website, and we’re committed to making your shopping experience even better in the future.”
"My eyes are gunna feel like little blessings with these gems in refreshed and the website is easy to navigate also to find what you need . I wish they had contact solution tho . But very simple and beginner easy."
“Wow, thank you so much for your amazing review! We appreciate your feedback about the contact solution, and we're always looking for ways to enhance your experience. Happy shopping, and enjoy your refreshed look!”
"I love Kits eyeglasses! Would love to get some sent to me since sometimes it takes me days to commit haha! I bought my first pair a few months ago and i loved them but they broke so i decided to but some new ones for the next semester! so excited!"
“Thank you so much for your fantastic review! We're thrilled to hear that you love your Kits eyeglasses! We totally understand the struggle of committing to new styles, and we're here to help make that process easier for you. If you need any assistance or have questions about your next purchase, just let us know! Happy shopping! ?”
"The website is very intuitive to use. The process of picking out a frame and checkout is a breeze."
"Ordering glasses for my son was quick and easy. He was able to pick the style of frames and I entered the details. Good options for shipping too. "
"Website on phone wasn't that much fun"
“Thank you for your feedback! We’re thrilled you took the time to share your thoughts with us. We’re always looking to enhance the user experience, and your insights will help us make our website even better. Stay tuned for some exciting updates!”
"All went well with the ordering process."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found the ordering process quick and easy. Your satisfaction means the world to us, and we're so grateful for your support!”
"I love this your web site, easy to use and great pricing "
“Thank you so much for your amazing review! We're thrilled to hear that you find our website easy to use and our pricing great. Your feedback inspires us to keep improving and providing the best experience possible. We appreciate your support!”
A rep from Kits, Kits-AlexM, has responded:
“Wow, thank you so much for your amazing review! We’re thrilled to hear that you found our website user-friendly and that you had a quick and painless experience! Your feedback truly means a lot to us, and we're excited to continue providing a great experience for you!”