"This is the second time ordering, I have to send back one pair because they were a lot smaller then when tried on virtually. "
"I had promo price and it didn’t work when i order"
"Easy, fast, click a couple buttons to reorder. Great "
"I always love ordering from KITS. Ordering is easy and quick, and it always arrives promptly."
"Direct billing made it super simple nice to virtually try on the glasses"
"I just lost my 2nd pair of eye glasses. I was able to place a quick new order, and all of my prescription details loaded effortlessly. What a relief!"
"fast and easy and choices are great"
"All is good and lens are crafted welll "
"The site is intuitive and entering the required information is a breeze."
"The same contacts were $60 more at the doctors office. "
"for the PD measurement it was done via webcam.
"
"Quick and easy shopping -- budget friendly and lots of choices"
"I have ordered so many of them but each one last for a maximum of month or so. "
“Thank you for your feedback. We’re sorry to hear that the glasses haven’t been lasting as long as expected. We take this seriously and will look into the issue right away. We will be reaching out to you soon to assist further and find a solution. Thank you for your continued support and patience.”
"Im giving 3 stars because yall don’t ever give promo for non upgrades! Yall want people to spend extra money to give a deal instead of giving deals to non upgrades so that we will want to purchase more!"
“Thank you for your feedback. We understand your frustration and appreciate your honesty. We’re always looking for ways to improve our offers and provide value to all our customers. Your suggestion for promotions on non-upgrade options is important to us, and we’ll share it with our team for consideration in the future. We hope to offer more deals that meet your expectations. Thank you for your support!”
"Love the search and filters. Problem is, after looking at a search result, the system zeros out My filters & sends me back to first page with all 700+ options. Every time i looked at a frame I had to start over again."
“Thank you for your feedback. We understand how frustrating it can be to lose your filters while searching for frames. We appreciate your insights, and I'll make sure to pass this along to our team for potential improvements. In the meantime, if you have any other questions or need assistance with your search, feel free to reach out.”
A rep from Kits, Kits-AlexM, has responded:
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”