"Beaucoup de choix, prix très raisonnables, l'application pour prendre les mesures est très simple à utiliser."
"All good. But promo not getting applied. Reason given not valid and applicable for product"
"I was provided a voucher from a previous order that was delayed. It would not apply the discount to my cart, even after I followed the steps to redeem it"
"I’m so excited to receive these fun big sunglasses. It’s about time we can find some fun styles that are made right here in Vancouver! I’ve been telling everyone about these. This is my first order but if they look good and the prescription is right I’ve got 5/6 more I LOVE "
"Love the experience thank u sm "
"Purchased 3 pair of glasses, quality of frames are amazing and customer service is phenomenal. Frames didn't fit perfectly, customer service was able to help. Purchased another pair!!"
"The promotion says free shipping for first order .Order is above $100 , still i have been charged $ 20 for shipping and processing fee."
“Thank you for reaching out and letting us know about the issue. We apologize for the confusion. Please note that some promo codes or promotions may not be compatible with each other or may not stack. We’re reviewing the details and will get back to you soon to assist with resolving this matter. Thank you for your understanding and patience.”
"Kits still does not have an option for a student discount which many places now have. My optometrist office and contacts for less also has student rebates. "
“Thank you for sharing your feedback with us. We do offer a variety of discounts and promotions, and we’re currently reviewing these options to ensure we can better meet your needs. Our team will reach out to assist you further and explore how we can make your experience more rewarding. We appreciate your patience and understanding.”
"I love the selection that you offer and the cost that you have your eyewear at. I have two small children that think that playing with my glasses is FUN ... however not for me. When my glasses go missing or break I know that I can afford not 1 but 3 new pairs ! thank you soo much "
"Bery good and good price and good quality"
"It's a real Canadian website with glasses made in Canada. Great choice of glasses. The try-on app is perfect too."
“Thank you so much for your fantastic review! We're thrilled to hear that you appreciate our Canadian-made glasses and our selection. It's awesome to know that the try-on app is working perfectly for you! Your support means the world to us!”
"Very easy to use website. Loved the try on feature and the measurement tools. Every other site I went to was subpar compared to Kits! Made it very easy to find the pair for me."
“Wow, thank you so much for your amazing review! We're thrilled to hear that you had such a great experience with our website and found everything you needed effortlessly. It’s fantastic that you loved our try-on feature and measurement tools – we designed them to make your shopping experience as easy and enjoyable as possible. Your feedback means the world to us, and we’re overjoyed to be your go-to choice for glasses! Happy shopping!”
"Easy to navigate the website and find what I wanted, quick checkout process"
“We're thrilled to hear that you found our website easy to navigate and enjoyed a quick checkout process! Your feedback means so much to us, and we're grateful for your kind words. Thank you for taking the time to share your experience!”
"Never know what your getting in the mail "
“Thank you for your feedback. We understand your concerns, and we want to ensure a better experience for you. We’ll be reaching out to you soon to gather more details and address this issue. Your input is important to us, and we appreciate your patience as we work to improve.”
"Super simple process. Too easy!"
“Thank you so much for your amazing review! We’re thrilled to hear that you had such an awesome experience with us. Making things simple and easy for our customers is our top priority, and it’s fantastic to know we hit the mark! Your feedback truly motivates us to keep up the great work.”
A rep from Kits, Kits-AlexM, has responded:
“Thank you for reaching out and bringing this to our attention. We apologize for the inconvenience you've experienced with applying your voucher. Our team is looking into this issue, and we will reach back out to assist you further. Rest assured, we will ensure that you receive the discount you were promised. Thank you for your patience.”