"I want them all I have 2 pair that I love and literally want them all. Compliments all day long on the pairs I have. I will have them all ! "
"I have tried multiple other stores to buy my contacts online, but this store has the best price. My prescription is astigmatism and it’s pretty bad and they carry exactly what I need. Other stores don’t usually let you toggle the axis or diameter for your contacts but kits does which is awesome. It also almost always has a sale or a discount code so I’m not spending 100’s of dollars to see. All in all these guys are great if you’re on a budget. "
"Fast and good service. Easy to work with. "
"I found navigating through the search page difficult. After looking at a specific pair of glasses, the back function would bring me to the top of the page (600+ glasses on the page...). I likely missed some glasses. Once I found the ones I liked, I realized late in the process that models don't come in multiple sizes. This made for a frustrating experience as it eliminated most of my original options. But the features to find my size and PD was great, as well as the trying on function."
"Great communication overall. Price is affordable and the product is made well. Will be buying rx glasses from KITS from now on."
"While I highly recommend the product, the website is less than desirable. Multiple crashes, filtering issues has caused frustration. As well being with blue cross; one of the largest insurance companies in Canada not having a direct billing system is odd. "
“Thank you for your feedback. It's great to hear that you highly recommend the product, but I understand how frustrating a challenging website experience can be. We are actively working on improvements to enhance site performance and usability. Regarding the direct billing with Blue Cross, we appreciate your input and will take it into consideration as we strive to provide better service options. If there's anything specific we can assist you with or if you have further suggestions, please let us know.”
"I was trying to reorder my contact lenses and the system was smart enough to find the order and selet the right item. I was also able to adjust quantity and frequency for auto shipping. Great experience."
"So easy and simple to order a new set of contacts "
"Very personable, helpful staff in store. Very easy to navigate website. Very positive experience!"
"customer service agents were helpful"
"Quick and easy to select my new glasses!"
"This is my second time making a purchase and I cannot wait to buy more glasses i absolutely love them "
"My first time using kits, pretty good price for glasses."
"Sad to be replacing these glasses after only having them for just over a year but I love the frames so much I decided to buy another - I just wish they were less fragile."
"Love these glasses! Great frames, affordable prices! "
A rep from Kits, Kits-AlexM, has responded:
“Thank you for sharing your feedback about your experience on our search page. We understand how frustrating it can be to navigate through a large selection of products. Your insights are valuable to us, and we will work on enhancing the user experience to make finding the right glasses easier and more enjoyable. If you have any specific suggestions or further issues you'd like to discuss, please let us know.”