"I love Kits, their website is user friendly & I never have a hard time finding what I want."
"last time i could submit to canada life andnow i couldnt "
"it was so easy my wife is very picky and she loves your glasses selection and great price."
"Contacts express and kits are the same entity yet the prices are night and day. Kits wouldn’t let me login I had to reboot the website 3 time and I was able to login. Once I got to the payment page I kept getting an error message about the venmo payment error when no payment was selected. "
“Thank you for your feedback. We’re sorry to hear about the issues you experienced with the website. Our team will reach out to you shortly to assist further. Thank you for your patience.”
"I have been getting my glasses from
Kits for long time now. Quick shipping and good quality products. Happy with my purchase!"
"super fast delivery and I just submitted my claim at the same time. Win Win!"
"Website was hard to navigate and the cart was a pain"
“We're sorry to hear that you had a frustrating experience with our website. We understand that easy navigation is important, and we appreciate your feedback. Our team is continuously working to improve the user experience, and your comments will help us identify areas that need attention. If you have any specific issues you encountered, please feel free to share them, as we would love the opportunity to address your concerns.”
"It was good except that I would like some of the glasses to have a lower PD size. The ones I liked were all on the larger size."
"Easy to navigate the website."
"This was my first time trying your website and it was an easy experience! I am looking forward to getting my glasses."
"Good experience with try ons but pd measurement isn't that good"
"Don't know what I did to deserve such a good deal today but I'll take it. KITS had the contacts I needed priced about $20/box cheaper. Thanks!"
"Great to be user friendly,with great prices and a good quality product.Ive used Kits 3 times now"
"Easy finding the frame size I wanted that fit my big head lol. Can’t wait to see them in person!"
"Thank you for making this process easy for my husband! "
A rep from Kits, Kits-AlexM, has responded:
“Thank you for bringing this to our attention. We’re sorry to hear that you had trouble submitting your insurance information this time. We will look into the issue and reach out to you shortly to assist with resolving it. Thank you for your patience and understanding.”