"The website is easy to navigate and love the virtual try on option. Lots of color and style variety. Checkout was a breeze!"
"KITS definitely scores HIGH on ALL matrix: Price, Product, Delivery, Customer Service etc. etc. etc. They conduct business SO Professionally, it makes it impossible for their (constantly returning) customers to even THINK about shopping around! FIVE STARS hands down!"
“Wow, thank you so much for your amazing review! We're absolutely thrilled to hear that you had such a fantastic experience with us. It means the world to us to know that our commitment to price, product quality, speedy delivery, and top-notch customer service has truly made a difference for you. Your loyalty and support inspire us to keep raising the bar! We can't wait to see you back shopping with us again! ?”
"Otherwise great experience!"
“Thank you so much for your feedback! We're thrilled to hear you had a great experience with us. We appreciate your input about the pop-ups and will take it into consideration as we strive to improve. Your support means a lot!”
"It was great and very easy to buy new glasses."
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found the process of buying new glasses easy and enjoyable. Your satisfaction means the world to us, and we can't wait to help you again in the future!”
"Cheaper version online hoping for the glasses exceeded my expectations. "
“Thank you so much for your feedback! We're thrilled to hear that our glasses exceeded your expectations and that you found them at a great price! Your support means the world to us, and we can't wait to continue providing you with amazing products!”
"Many styles you can try on line."
“Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed trying on our many styles online. It's fantastic to know that you found our selection helpful. We appreciate your feedback and hope you continue to explore even more options with Kits!”
"I had a terrible time trying to figure out how to check out.
Trying to navigate through the frames was not as easy as it could have been."
“Thank you for your feedback. We're sorry to hear that you had a difficult time checking out and navigating through the frames. Your experience is important to us, and we'll be reviewing our process to make sure it's more intuitive and user-friendly in the future. If there's anything specific you think we should address or improve, please let us know. We appreciate your input as it helps us create a better experience for everyone.”
"I really love this company and the quality of the lenses."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you love our website and the quality of our lenses. Your support means the world to us, and we can’t wait to continue providing you with amazing products!”
"Shopping experience online was ok"
“Thank you for sharing your thoughts. We're sorry to hear that your shopping experience wasn't as great as it could have been. We're always looking to improve, so if there are specific elements that you'd like to see enhanced or any concerns you'd like to address, please let us know. Your feedback is valuable to us.”
"Here you can find the best offers ever"
“Thank you so much for your amazing review! We're thrilled to hear that you found awesome prices and the best offers ever with us. Your satisfaction means the world to us, and we can't wait to bring you more fantastic deals!”
"Great options and colours to choose from!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"It was a bit stressful in face positioning measuring but I would imagine it's important to get the proper fit. "
“Thank you so much for your amazing 5-star review! We completely understand that measuring can be a bit stressful, but we're thrilled to hear you recognize its importance for the perfect fit. Your feedback motivates us to keep improving and supporting our customers every step of the way. Enjoy your experience with Kits!”
"So easy and simple, loved the experience!"
“Thank you so much for your amazing review! We're thrilled to hear that you had a phenomenal experience and found everything easy and simple. Your satisfaction means the world to us, and we can't wait to serve you again!”
"Searched the web for best price in Canada and this is the place."
“Wow, thank you for your fantastic review! We're thrilled to hear that you found our pricing to be the best in Canada! It's always our goal to offer great value, and knowing that you searched around and chose us means so much. We appreciate your support and can’t wait to serve you again!”
"Nice to have help measuring the PD!"
“We're thrilled to hear that you found the measuring process easy and helpful! Your satisfaction means the world to us, and we’re so glad we could assist you. Thank you for taking the time to share your experience!”
A rep from Kits, Kits-AlexM, has responded:
“Wow, we’re thrilled to hear that you had such a fantastic experience! It’s wonderful to know that you found our website easy to navigate and enjoyed the virtual try-on feature. We truly strive to offer a great variety of colors and styles, so it’s amazing to see that reflected in your review. Thank you for sharing your thoughts, and we can’t wait to see you again soon!”