"Purchased 3 books and paid $10 for expedited shipping. Website says that the books would have a 1-2 day processing time and the time for shipping was based on which option you chose. However, after buying that time limit changed and I was informed it varied per book. I had to cancel one of the books because it would not arrive until well after we left for school. This was not transparent and I paid for upgraded shipping to avoid just this. I was refused a credit of te upgraded shipping cost even though they could not fulfill the order as purchased. "
"Customer service is great. Good prices as well. "
"Knetbooks made my book rental so easy!!! Their prices were the best I could find & my books came so quickly! "
"My daughter needed a couple books for her high school Theology class and the only place I could find the required books for loan was Knetbooks. They saved me a lot of money! Thanks!"
"Kept me informed of my shipment
Answered other questions and gave information on access codes promptly."
"I've had great experience so far with Knetbooks. I received my rental book very quickly, and at a good price. I haven't returned my book yet, so I can't comment on the experience. I anticipate that it will go smoothly. "
"rented textbook. it was delivered quickly."
"Simple. User friendly affordable"
"PLEASE SAVE YOURSELF AND DO NOT ORDER BOOKS FROM THEM!!!I will not recommend them to anyone. I was charge $125 for “returning a damaged book”. They are claiming that the spine was broken after almost a month of returning the book. They charge full price for overused textbooks First and foremost, I received an overused book which I barely used at all, and because of the pandemic classes are online. It was just sitting in my desk table accumulating dust and I literally sent back what I received. Do NOT trust these people with your credit cards. They take advantage of College students especially in the time of pandemic. Please rent your books from Amazon or Chegg as they have better quality books and better service. "
“We apologize for the inconvenience and frustration this must have caused you. Per our policy, if a customer receives a damaged item, they have 3o days to report such damages to Knetbooks. Once the rental is in the customers possession, the customer is responsible for its condition. If we received a damaged item after the rental period, with no prior report of damage, the customer is held liable for said damages. If you have any other questions or concerns, please reach out to customer service at 888-388-9909. Thank you. -Erin”
"I was taking a summer class and the book came 3 weeks late. It was in the same location for 2 weeks. I tried emailing you guys but had no respond. If I can’t get my money back i'll take a gift card or credit with you guys. I haven’t even take the book out of the package it came in. I’ll take the review off when you guys get back to me. "
“Good morning! We do apologize for the delays with the postal carrier. I have reviewed your order and email we received on 08/07/20 at 6:32 PM. A customer service representative responded to your email on 08/07/20 at 6:35 PM with instructions on how to return the item for a refund. I have also waived all the return/shipping fees for this order. If you need any further assistance, please contact us at 888-388-9909. Thank you for shopping with Knetbooks. -Erin”
"I rented a book for the first time thru this company. When the book arrived it was well used but no pages unusable, etc... Just the back cover wrinkled, etc.... we used the book and returned it with a few weeks to spare. Within a short amount of time I noticed a large charge on my account. I called the company to ask why thinking the book must have gotten lost in the mail. I was told the book had 1/3 water damage and so it couldn’t be rented out and I was responsible. They sent me pics and what did I see, a wrinkled back cover just like I had received it. I explained this to customer service but was told because I didn’t report the wrinkled cover when I received the book- I was responsible. I didn’t realize this amount of damage needed to be reported) This site is obviously scamming college kids- please stay away! "
“Good morning! We do certainly apologize for any inconvenience you have experienced. Per our policy, if a customer receives a damaged item, they have 3o days to report such damages to Knetbooks. Once the rental is in the customers possession, the customer is responsible for its condition. If we received a damaged item after the rental period, with no prior report of damage, the customer is held liable for said damages. As requested, this item was shipped back to you on 08/07/20, USPS tracking 1Z29E3W50340943871. If you have any other questions or concerns, please reach out to customer service at 888-388-9909. Thank you. -Erin”
"The class I was in was already halfway over with by the time I received the book. Absolutely would not recommend using this website to future students."
“We apologize for the inconvenience and frustration this must have caused you. Your order was processed on 06/11/20 and shipped on 06/12/20. Do to limited transportation availability as a result of nationwide Covid-19 impacts, package deliveries have been delayed with USPS. I have researched your account and see that the return label has been generate, however, the item has not been scanned into tracking to be returned at this time.. I have set up a full refund, which will automatically be applied to the original payment method once the item is checked in. If you need any further assistance, please let us know. Thank you -Kate
”
"Came to the rescue! Very low prices."
"I never received my item. Somewhere between distribution and my postal office my book got lost:( Now I'm stuck with the payment. This a $30 life lesson."
“Good morning! We apologize for any inconvenience you have experienced. Your order was processed on 07/06/20 and shipped on 07/07/20. The package was delivered according to USPS tracking 92419901296026581202870340 on 07/15/20. This item was delivered on time with the standard (4-8 business day) shipping that was selected during the checkout process. If you need any further assistance, please contact customer service at 888-388-9909. Thank you -Kate”
"Every time I order from them I always get my order on time. Thank you."
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Good morning! We do certainly apologize for any inconvenience you experienced. While we carry thousands of books in our warehouse, some items are only available from our distributors or publishers. The book you ordered ISBN 9781138292802 has the availability of “Usually Ships in 3-5 Business Days", this was listed on the website at the time of your order. This means generally it takes 3-5 business days for the item to arrive from the publisher/vendor before shipment. However, during peak season it can be a little longer it just depends on the supplier. The item was canceled and refunded on 08/05/20 in the amount of $41.36 plus $2.00 which was the shipping cost for that item. If you have any further questions or concerns regarding this order, please contact customer service at 888-388-9909. Thank you -Erin”