"Book missing pages and a major table of the chemistry book ( the periodic table). This book was very used and the binding is loose."
"Excellent prices and fast delivery! Overall very happy with my experience "
"I ordered 4 textbooks. 2 shipped to me. The other two haven’t shipped yet. I ordered them two weeks ago. I got emails saying the items haven’t made it to their warehouse yet. Why are you selling things that you don’t even have yet? I start school in a few days! This is ridiculous. "
“We apologize for the inconvenience and frustration this must have caused you. While we carry thousands of books in our warehouse, some items are only available from our distributors or publishers. Two of the books you ordered has the availability of “Usually Ships in 3-5 Business Days", this was listed on the website at the time of your order. This means generally it takes 3-5 business days for the item to arrive from the publisher/vendor before shipment. However, during peak season it can be a little longer it just depends on the supplier. At this time all items on your order have been shipped. If you need further assistance with your order please contact customer service at 888-388-9909. Thank you -Kate”
"Found my books cheapest on this site and the shipping was super quick. All in all a very easy process. "
"The bookstore at the college I attend was renting this textbook 3 times higher, and I found it here for less money and it arrived in a week. Also, its used, not damaged at all. Thanks !!"
"I contacted customer service about an email I received that one of my books was delayed. I wanted to get an update on if they knew when it would be back in the warehouse and when my other books might be finished processing as it had been over a week since they were ordered and none shipped. No one ever got back to me. I have ordered the books elsewhere and already received one of them. "
“Hi! We do certainly apologize for a delay in response during our busy season. The book you ordered has the availability of “Usually Ships in 3-5 Business Days", this was listed on the website at the time of your order. This means generally it takes 3-5 business days for the item to arrive from the publisher/vendor before shipment. However, during peak season it can be a little longer it just depends on the supplier. All 3 items on your order have been shipped. If you need to return these items, please print a return label from within your my account or contact customer service for assistance. 888-388-9909 Thank you -Kate”
"I ordered the book 2 weeks ago still haven’t received it "
“Hi! I have reviewed the order number that was provided for ISBN 9781492598787. This order is for an eBook that was loaded to your digital bookshelf within 24 hours of the order being placed. If you need help accessing this eBook, please reach out to customer service at 888-388-9909. Thank you -Kate”
"Crazy times! Knetbooks extended my rentals without any problems and I have received the best customer service! Thank you! I am a returning customer and will be until my son graduates!"
"Excellent pricing. Will use again."
"Kept telling me i would get my books and I've yet to receive two "
“While we carry thousands of books in our warehouse, some items are only available from our distributors or publishers. We apologize for any inconvenience this has caused. In cases like this, we would suggest to cancel the order for a full or wait until the item is available again for shipment. If you need any further assistance, please contact customer service 888-388-9909. Thank you for your patients and understanding during these times. -Kate”
"I bought a book and when I bought it, it was not currently in stock. When I ordered it, I also paid for expedited shipping. I did not enjoying buying a book that was not in stock and waiting for it to be restocked without being told in advance. "
“Hi! We do certainly apologize for any inconvenience you have experienced. I have reviewed your order and the item was shipped within 24 hours as it stated on the website at the time the order was placed. If you need any further assistance with this order, please contact customer service at 888-388-9909. Thank you -Kate”
"Coupon vouchers were not offered for all orders, customer service never returns calls. Can’t reach A supervisor "
“Hi! We do certainly apologize for any inconvenience this has caused you. We do offer serval different discount promotions to customers. If you need to reach customer service call 888-388-9909. Thank you, Kate”
"ended up getting 1 book out of 4 that i ordered off this site. unreliable too close to the start of classes, would not recommend "
“Hi! While we carry thousands of books in our warehouse, some items are only available from our distributors or publishers. We apologize for any inconvenience this has caused. Thank you for your patients during our busy season. -Kate”
"Book is in amazing rental condition! Cannot wait to use it!"
"Book was in good shape, fast shipping. Had to pay extra for the online portion I needed but still way cheaper than the school bookstore!
"
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Good morning! We apologize for the inconvenience this has caused you. Supplemental material are nor guaranteed to come with any used items. We include this disclaimers in the product description, listed below the picture of the item on the item details page. In addition, this information is provided at checkout and on the Help Desk of our web site. If you are not satisfied with your book for any reason, you may return it within 25 days from the date of shipment for a refund using the label inside your My Account. If you have any additional questions or concerns, please give us a call at 888-388-9909. Thank you -Kate”