"I want to purchase the book and I just receive a manual. I’m not satisfied."
"Very positive experience, highly recommended. All details as promised."
"The best thing since sliced bread!!
Easy, fast and pre paid returns are a no brainer:). "
"I have been renting all my books each semester. This semester I rented from your company for the first time and was charged for the books after I didn’t receive an invoice of when it is due back or anything. "
“I apologize for the inconvenience and frustration this has caused you. All rental information is available in your Knetbooks account. Our policy for rental items is that they must be in transit on or before the due date using the prepaid label we provide. As your item was not in transit in this time frame and we received no prior request for an extension, your account was charged a rental purchase fee. I’d like to help resolve this situation as quickly as possible, I have emailed you directly to prevent person information from being shared publicly. Please check this email for details on how we can work together to correct this problem. Thank you -Kate”
"I asked for 1-2 business day expedited shipping for $5.00. The item arrived 5 business days (or 7 seven days if you include Sat-Sun). Weather was a factor but I should be refunded my $5.00."
“Hi Jennifer! We're so sorry to hear your item took longer than expected. I have refunded your shipping costs in full to the original payment method. Please let us know if you need any further assistance. Thank you -Kate”
" They were the cheapest rental anywhere and the fastest shipping and the book was in excellent condition!"
"Great price for a good condition textbook being used for the Masters program and delivered on time"
"I was promised an access code and never received one. I had to buy a whole other textbook."
“I have researched your order 16660486, according to UPS tracking the item was delivered on 01/21/20. I will email you directly with more information, so you can recover the package. We do certainly apologize for any inconvenience you may have experienced. Thank you -Kate”
"I ordered a book at a great price but it didn't end up shipping on time, but customer service took care of it immediately and got me my book quickly! "
“We're so sorry to hear the tracking information isn't working. I have issued a replacement order with fast UPS shipping. You should receive your replacement order by 02/07/20. If you need any further assistance please contact customer service at 888-388-9909. Thank you -Kate”
"The customer Rep was very helpful and knowledgeable. Thank you"
"Check took a couple weeks. Nothing bad just could be a bit quicker"
“Thank you for the feedback! -Kate”
"It was awesome got my book at great timing "
"Always awesome! Very efficient "
"Took a full 2 weeks to receive. "
“Good morning! We do apologize for any inconvenience this has cause you . I have researched your order 16799869, with USPS tracking 92419901296026581199947681. Your item shipped on 01/29/20 and was delivered on 02/10/20, this shipment is considered on time with economy shipping. If you need any further assistance please contact customer service at 888-388-9909. Thank you -Kate”
"I ended up getting my subscription to Mastering Chemistry late because it was shipped instead of emailed. Given that there no physical product, just an access code, this was completely nonsensical. Big waste of time and money. "
“Good morning! We do apologize for the inconvenience, however, access card are a physical item that is a one time use code. If you need any further assistance please contact customer service at 888-388-9909. Thanks -Kate”
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Hi Na'Tasia! We're so sorry to hear you received an incorrect item. I have email you directly to resolve this issue as quickly as possible. You can also reach out to customer service at 888-388-9909 for assistance. We do apologize for any inconvenience this has caused. Thank you -Kate”