"Easy & free shipping. Love it"
"Great condition and price! "
"I was at my lowest point and finding this website has really helped me out! Just awesome!!"
"Got it in about less than a week. Book is good condition. Inexpensive to rent. Thankyou! "
"The books and service I have received with Knetbooks is always phenomenal. Never buy your books from the campus bookstore because these books are like brand new and always get to you on time"
"They didn't tell me that my textbooks for school were on backorder and they had no news when they would get them. Terrible customer service."
"DO NOT USE KNETBOOKS. I used them to get a book and their company is so invalid that their emails don't even go to your inbox, they go right to spam. Because of this, my book was overdue and they are keeping 50% of the total charge of the book even though I returned it. What a garbage company. "
“We apologize for the inconvenience this has caused you. Our policy for rental items is that they must be in transit on or before the due date using the prepaid label we provided. As your item was not in transit in this time frame and we received no prior request for an extension, your account was charged for the non-return fee of the purchase price for the item. Per policy, so long as you can return the item to us within 15 days of the original due date, you are eligible to receive 75% of this charge back to your account. Your item was not returned within that time frame, however, as a one-time courtesy, we have set the account up for a 75% refund upon the return. Please allow 3-7 business days for your refund to show on your original payment. If you need any further assistance please let us know. Thank you -Kate”
"Happy with my experience with you"
"Great and easy!!!!!!!!!!!!!!"
"Thank you got the books in time even before school started. well packed will return them when due "
"books in good condition, the right text, and way cheaper than my bookstore has it. thank you"
"So far, I got my textbook. I haven't returned yet. The experience so far is very good. "
“Thank you for shopping with Knetbooks! -Kate”
"Great rental price, great condition, quick shipment. Will look at renting here again."
"Code card arrived already scratched off and used. I left a message and gayer to hear back or refunded. Had to repurchase from another source so paid double in the end for trying Knetbooks."
“We are so sorry to hear you received a used item. I have issued a full refund to the original payment method, please allow 3-7 business days for the refund to process and post. Thank you for reaching out to us. -Kate”
"My book arrived well before my class started, & that's what I needed in order to get a jump on the topics of discussion..I will definitely be using your site again for my upcoming course studies with required reading materials!"
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“It looks like one or more of your books has the availability of “Usually Ships in 3-5 Business Days" this was listed on the website at the time of your order. This means generally it takes 3-5 business days for the item to arrive from the publisher/vendor before shipment. When it is received in our warehouse, we will ship the order directly to you, using the shipping method you selected. During our busy seasons, delays can occur with items that are in high demand and have low availability. Your account has been refunded in full. We do apologize for any inconvenience this has caused. Thank you -Kate”