"Terrible service

Delay on delivering my books without an ETA. This is unacceptable as I need the books to complete my school assignments. When I contacted customer service all they did was cancel the order for the delayed books and disconnected the chat without telling me anything else.

Don't use them, not worth saving the $3 vs competitors."

"I rented a book from Knetbooks on Tuesday for $27. They charged my credit card. On Thursday I received an email stating that the book rental was delayed. On Friday I received an email stating that the book rental was cancelled because they are no longer able to obtain the book from the supplier. I then checked their website and the same book was still available for rental, but now for $87!! Very deceptive and dishonest business practice. I emailed them on Friday and they tell me the book is no longer available and they are "in process" of removing the book from their website. But when I went to the website on Sunday, I am still able to add it to my shopping cart and check out, for the $87. They tell me they will credit my credit card for the $27 and that will take 3-5 business days. Still waiting for that to happen. Disappointed they did not honor their word for the $27 price, especially since they have already charged my credit card."

"I rented a book from knetbooks and it was a great experience. The Book arrived on time and I had not problem returning the book. I only have one big concern I left inside the book that I rented and returned the original document of my citizenship. I sent an email today hoping for someone to
reach back to me asap. Book name : Experience Human Development. ISBN 978007762841
My cellphone ***-***-****. My name is Claudia Matamoros. Thanks"

"I have used Knetbooks for about 2-3 semesters now, and I absolutely love it! It's very easy. Just remember to keep the box so you can send your books back at the end of the semester. I've never had an issue and plan to use them for the rest of my college education. I 1000% recommend anyone in school to use Knetbooks because they are by far the cheapest way to go! "

"First of all I ordered a book and it arrived later than expected. I was late two days returning the book but I did not expect for the company to take the full book price from my checking account. After making calls to customer service I finally received a call from a supervisor stating that I would be refunded the full amount once the book arrived and was inspected. I did mail the book and tracked it back to the company to ensure that it had arrived. I showed extreme patience throughout this whole process by being very understand when I did not receive the book when I was promised but when I mailed the book 2 days late they decide to charge may account for the full price of the book. When the book was finally checked in to the ware house and inspected they said that it had water damage and that the company would no longer give me a refund. At this point it is really not about the money, I would settle for just making as many people aware of how they do business so that others don't fall victim to their strigent policies that only benefit the company. I really don't have time to be sitting here or calling this place numberious times for weeks trying to figure out a way to get my money back from them or have a discussion with management regarding this issue. Bottom line when dealing with this company is simple, if you don't walk the thin line outlined in the term of agreement, they will find a way to get additional money from you. I would initially told that they would only refund 50 percent initially by customer services agents who are very rude. It literally takes days for management to call you back if they call at all. It has been two weeks since they charged my account for the full book price, they are saying that the book had water damage and I can assure you that the book was in very good condition with no damage at all. I will have a hard time proving this and it may even be impossible. Hopefully someone reading this review sees some warning signs and makes a determination that this is not they type of company they want to deal with and goes another route. at first I figured that saving a few dollars by going with this company may be worth it but after this experience I will never in a life time use or recommend this company to anyone unless they are a serious gambler. They advertise the lowest price and at the end of the day you pay way more than full price of a book while suffering extreme stress dealing with the nonsense. "

"Books arrived on-time and in good condition. Returning rented books was extremely easy. Would highly recommend to anyone."

"great experience. will rent again"

"* *Update**
Knetbooks totally made things right! They contacted me about the book and sent me a mailing label for return. They also sent me a brand new book to use instead of the old one. Customer service is awesome and very easy to work with! Made my day!

I ordered a history book for college.. shipping time was great however when i got the package the book was very very used and worn. Water damaged pages as well with a torn cover. I have to return this book in December and i will seriously be upset if I have to pay for a book they sent like this!"

"I was able to get my book on time and had help from Knetbooks.com customer support. I was very happy with the experience I had and look forward to getting all my books from here in the future."

"The day after my book was suppose to be returned they charged my account over $250 for it. Ripping off college student one person at a time. Just sad!"

""Absolutely horrible experience with this company. They are extremely deceiving and dishonest. I placed an order with them and requested to cancel my order hours later. I made sure that the book had not been shipped yet. They went ahead and shipped my order anyways. They emailed me saying it was too late to cancel the order. I am absolutely certain that they did this purposely so that I would have to pay to send the book back. When I received the book, I immediately shipped it back and asked for a full refund. The online system was offering me $3 out of the $17.50 that I paid. Absolutely ridiculous. I emailed them immediately asking for a FULL refund. They agreed to issue me a FULL refund, however, my account showed I was only going to be refunded $12.20 out of the $17.20. I emailed them once again asking them to fix this. They agreed to change the amount to $17.20. However, once I checked my bank statement, I discovered that they only refunded me the $12.20. This is absolutely unacceptable! They continuously lied to me! Did they think I would forget to check my bank statement and blindly believe that they'd refund me the full amount? I have all my emails as proof. Don't waste your time with this dishonest and TERRIBLE company. I am still waiting to receive my entire refund from these scammers. "

UPDATE: I originally posted this review on another website. I received an email from that website saying KNETBOOKS flagged my review, accusing me of not being an actual customer. Lmao are you kidding me! Nice attempt to hide your fraudulent ways, knetbooks. I replied with a screenshot of my purchase order as well as the multiple emails between myself and knetbooks.

KNETBOOKS replied after I reviewed them stating that they didn't issue me a full refund because the book was delivered on time...but that they would make an exception. I CANCELLED MY ORDER BEFORE THEY SHIPPED THE BOOK, HOW DOES THEIR JUSTIFICATION FOR CHARGING ME ANYTHING MAKE SENSE!? They will lie to you in order to shut you up, but not actually refund you your money unless you fight for it.

Check out trust pilot before ordering from knetbooks. They have an endless amount of honest and horrifying reviews.

Please don't be a victim of knetbooks. Do your research on this company."

"It was quick, easy, and fast!"

"I was very pleased with the service. I received my book in less than 5 days, and it is good condition."

"The order was placed, payment provided and anticipated 3-5 day delivery. The next day the order was abruptly cancelled so a phone call had to be made, order replaced and the books around 10 days later after college course began. I will not use Knetbooks first and will search for any other method to find reasonably priced books to rent. My total savings didn't come close to the added stress."

"I ordered a textbook and after waiting for some day, school almost started they cancelled the order, and informed me the book was not in stock. the question remains "why advertise a book that is not in stock?" "