"Appears that Knetbooks sent my textbook out timely, scheduled to arrive 1/05/19, but I did not get it until today 1/11/19. No notification or reason for an entire week’s delay listed in the tracking progress. Luckily my class hasn’t started yet but I had to stress over whether or not it would arrive on time, checking tracking everyday. Book arrived in great condition, however."
"My book was supposed to come in on Wednesday 1/9/19. It is the 11th and I have an exam on the 14th. I need my fricking book. Never going to use this site after this."
"Exactly as the title says!"
“We're glad you enjoyed your experience! We try to make ordering textbooks as painless as possible. Thanks for choosing Knetbooks! -Kate”
"Great experience with selling back my school books!"
“We try to make it easy! We're glad you had a good experience! Thanks for choosing Knetbooks! -Kate”
"I got exactly what I ordered and it came a few days earlier than estimated too "
“So glad you got what you needed! -Kate”
"I love Knetbooks ! The cost of books is very cheap and I save ton of money ! I’ve never spent no where near $100 on textbooks. Great rental company."
“Saving money is GREAT! I'm so glad we were able to help you with that! Thanks for choosing Knetbooks! -Kate”
"I liked it. I got the books on time"
“So glad you got what you needed! -Kate”
"it is crappy service, Order#10282925, books are not delivered on time, although charged additional shipping... Never would order books from here again"
"I ordered my textbook on 8/27 and paid for 2-day shipping as I needed the book by 8/30. When it didn’t arrive, I called Customer Service who informed me that processing can take 3-5 days and that, AT THE LATEST, the book would be shipped by 9/3 and on my doorstep by 9/5. It is now 9/6 and not only has my book not arrived, but Customer Service just informed me that it only shipped today and it won’t be here until 9/10! Absolutely HORRIBLE experience. This is my first time ordering with them and will surely be my last. "
"tried to order a rental for fall 2018 semester - when ordering the order does not state that the actual book is coming from a third party - had to email to find out why the book wasn't shipping - received a reply that they don't even have the book and it is backordered from the third party -
Now is costing me another $75.00 above the rental price - had I been notified at the time of order I could have went elsewhere - now there is not time to do that. "
“Hello Rhonda,
I do sincerely apologize for the experience that you have had with our company. I do see that the order has been canceled per a conversation you had with one of our representatives over the phone. Please allow 3-5 business days to receive those funds back to the card on file. We do hope that you choose to give Knetbooks.com another chance in the future. A credit has been added to your account that you can use towards future purchases. If you have further questions or concerns please contact our customer service department at 1-888-388-9909.
Thank you,
Kate”
"Purchasing through Knetbooks.com has been an awful experience, and its still ongoing. I'm a first time buyer and will never use this seller again. I paid for two day shipping and after waiting a couple of days decided to call the company to see where my book was. They then explained that it was coming from the publisher directly so that would be an additional 3-5 business days and they would upgrade me to 1 day shipping. I was ok with everything at this point. It has now been 6 business days with no word on when I would receive the book. I called back and they told me that it would either arrive at my doorstep or I would have to wait a total of 15 business days before they could give me a full refund. They can't cancel the order because they have no way to contact the publisher. Why would you work with a 3rd party service that can't even ship the books out? At this point I'm out $60 with no guarantee that I'll see that money again. It feels like they scammed me. Absolutely horrible!"
"Unfortunately they didn't have my book due to the vender and it was taking a very long time to process the order, but they handled it very well. I contacted them and they replied very quickly and apologized as well as offered a full refund for the inconvenience. "
"I ordered from them and did not receive my package. Instead of refunding me, LIKE ANY OTHER COMPANY, they say that I am responsible for it. How does that even make sense? They say to call USPS, which I did and they told me that it would have to be knetbooks to fix this problem since it was them who sent it in. They're just sending me back and forth. USPS also suggested telling this company to get a refund, but of course this is the only company in the world that does not understand customer service. I will never order from them again and if they choose not to help me, then I'll make sure to let others know that this is a scam website and to let my credit card company know not to accept any payments from these people. This has been the WORST rental company I have ever dealt with."
“Good afternoon
I apologize for the inconvenience. Once an item has been marked as delivered by USPS, we must typically abide by that delivery confirmation. If you file a lost package claim, or get documentation from your local postal service, then we can certainly work with you to resolve the matter. As you selected Economy shipping, this does mean that the items are not insured and are shipped through regular mail. Upgraded shipping options are insured in transit. As a one time courtesy I have marked your item as lost in transit. As we do not have any replacements to provide at this time, a full refund will be applied to your original payment method. Please allow 3-7 business days for this to show on your statement. Should the items be located, please contact us at our customer service line at 888-388-9909 so we can assist you with a return.
Kate”
"I rented the book for $13 and they then charged me over $200 because I turned it in 6 days late. I then had to wait for the online chat that said I had to wait only 15mins and I waited over an hour to talk to someone. they could only give some of my credit back and gave the rest as an inshore credit which I am still waiting for. It's been over a week. I am very unhappy with this company."
“Good afternoon,
I apologize for the inconvenience this has caused you. Our policy for rental items is that they must be in transit on or before the due date using the prepaid label we provided. As your item was not in transit in this time frame and we received no prior request for an extension, your account was charged for the non-return fee of the purchase price for the item. Per policy, so long as you can return the item to us within 15 days of the original due date, you are eligible to receive 50% of this charge back to your account. As a courtesy a previous representative has set your account up so that 75% of the charge was issued back to your card on 01/24. It can take 3-5 business days for this to fully show on your statement. Should you choose to give us another chance, please keep in mind that we do offer courtesy extensions if needed. So long as we are kept aware of any circumstances or difficulties you might have with your return, then we can work with customers to make sure they don't face a late fee.
Erin”
"Horrible customer service.
I thankfully ordered my textbook with plenty of time and I received the wrong book and the worst part was that it included the other customers personal info (address apt num etc) in the inside packing slip.
Mistakes happen right? Okay fine, but as a working busy student I tried reaching out by email first. Close to a week went by and I received absolutely no reply. Nothing.
I decided to chat and the rep was indifferent at best. No apology was offered and the only thing Quann said was they could either replace or refund AFTER the book was received.
Totally unacceptable! I needed this book NOW and they were still being completely unreasonable! The rep just said sorry about inconvenience when ending the chat.
This was a few days ago, I haven't received any confirming emails that the right book is being dispatched and finally another idiot rep finally emailed me back saying " I seen you been serviced, contact us with any other questions-Trish" again no apologies for original issue, delay or even an reiteration or update on what took place .
Sounds like their employees are poorly trained in customer service. With so many competing companies it's a shame. I'll stick to googling the ISBN number and checking out a few sites before going with this horrible company who doesn't consider customer service as an important matter. "
“Good morning,
I apologize for the inconvenience and confusion. The representative that you spoke to on chat service on 01/11/18 issued a request for a replacement to be mailed to you, which shows delivered as of 01/15/18. We have provide a prepaid label in your account so that you can return the incorrect item to us since it would be unneeded. If you need assistance with returning the incorrect item or accessing your label, please contact our customer service office at 888-388-9909.
Kate”
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Hey Juan!
I'm sorry to hear that your item has not been delivered. Per the tracking the item should be delivered to you on Monday 1/14/19. If the item is not delivered on Monday we can either issue a replacement or a refund. Please email myself on Monday at Kate@Knetbooks.com and I will be more than happy to assist you.
Thanks!
Kate
”