"I was supposed to have "Connect" access with the book I ordered but did not receive it."
"The textbook that I had originally ordered was not the one that came in the shipment. I spoke to customer service and they allowed me to send the book back and would send the correct book through one-day shipping, but nevertheless, the late arrival of the book is a bit of an inconvenience. "
“Good afternoon,
I am sorry to hear that you received the wrong book. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"Prices that top all! Couldn't be happier! "
“Good afternoon,
We're happy to hear you're pleased with our service! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"Books were not in the best shape"
“Good afternoon,
I am sorry to hear that you received your books in that condition. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"Good pricing, quick transaction, fast delivery. Great job!"
“Good afternoon,
Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"I've always had a great experience renting from Knetbooks.com. I usually pay lower prices, even with shipping included, than other renting sites. I've always been able to receive my books within a week, and they have one of the easiest return policies. The books I have rented have always been high quality and in good shape ( no rips, tears, stains, etc.) I'm in graduate school, and every dollar I can save counts. Knetbooks will continue to be my go-to choice while I pursue this degree!"
“Good afternoon,
That is great to hear! I am so happy you have enjoyed using our services! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"Rented the book and it was brand new, and the price was great! Shipping was fast, which is always a plus. Happy customer :)"
“Good morning,
Thanks for the positive feedback! I'm glad you were pleased with your order! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"Books arrived quickly and in good condition. Great rental prices. Easy to return. "
“Good morning,
I am glad to hear that you had a positive experience! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"I have been waiting over a week for this book and I get an email stating that this book will not be available. This has caused me a week of missed class work. Unbelievable.
Wow I will not recommend this site to anyone. Nor will I ever use again.
When will I be refunded my money?
Monica Brightmon"
“Good morning,
I am sorry to hear that you have not received your order. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"I ordered two books I needed for two different classes with plenty of time for them to get here before school started... they were supposed to be here by today, as I started classes today... and they're STILL in Tennessee, at a UPS facility, where they have been since the 17th!! I know this isn't knetbooks' fault because they aren't UPS, but this is ridiculous and now I can't do my homework. Hoping tracking is wrong and they'll be here sooner rather than later. Otherwise, these two books were SO much cheaper to rent here than from my school."
“Good morning,
I am sorry to hear that you are still waiting on your books. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"My book was suppose to come with an access code as advertised, but of course the access code had been used before. Tried to rent a couple other books through a separate order and for some reason my order kept getting cancelled with NO explanation or assistance from anyone. NEVER coming back to knetbooks AGAIN!"
“Good morning,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"I had so much trouble getting books from your company i finally gave up and bought the book from the school. "
“Good morning,
I am sorry to hear that you were not pleased with our service. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"They shipped my book to the wrong address. An error in their computer. Refused to send me another book until the original book was mailed back. Yet it wasn't coming to me! Refused to give me a refund. Had to place a claim with my bank to get my money back. "
“Good morning,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"I ordered my textbook two weeks ago and still have not recieved. UPS said it was delivered and I still do not have the text."
“Good morning,
I'm so sorry you haven't received your order yet. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"Arrived in a timely fashion, item was as described."
“Good morning,
I am glad to hear that you had a positive experience! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Good afternoon,
I am sorry to hear that you didn't receive your access code. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”