"The cheapest option for books. Received my book last week and it is in perfect condition. Will suggest time and time again. "
"The customer service people were very nice, and the price of my rental was great, but I had a technical issue inputting my address as well as my order being delayed by shipping; it's been 10 days since I ordered my rental and it still hasn't arrived. "
“Good morning,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"Still have not received my textbook rental."
“Good morning,
I'm sorry you haven't received your order yet. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"I ordered a book at the last minute because I didn't know I needed it and it arrived on the day I started class. Very fast shipping and great prices!!"
“Good morning,
That's great! I am so happy to here you received your order quickly! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"I had a great experience and their prices are cheap!"
“Good morning,
Thanks for the feedback! I am glad to hear that you had a great experience. I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"I was well pleased with knetbooks . I received my book in a timely manner with no problems. I will definantly be coming back to shop."
“Good morning,
Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"Came before the due date. All came together and not separate packaging. Will order from here again! "
“Good morning,
Thanks for the love! I am glad to hear that you were pleased with your order! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"Knetbooks is now the first place I go to when I need a textbook. Lower prices, no tax, good shipping service. It's easy and convenient. "
“Good morning,
Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"This was my 1st time ordering rental books from this company.
Knetbooks had the cheapest books available in comparison to other major companies.
Also, I had a problem with my order before it shipped where I need 1 of the books cancelled but still needed the other. Knetbooks immediately answered my email & made the changes I asked for within the next day. The books shipped that dame day and I received them in 4 days. "
“Good morning,
Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"The book I needed was the cheapest through Knetbooks and I received it within the mailing dates that I received it. the book is in great condition. I haven't returned it yet as it is a rental, but so far so good. "
“Good morning,
Thanks for the positive feedback! I'm happy to hear you're pleased with your purchase! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"I ORDERED FOUR BOOKS FROM KNETBOOKS AND THEY ARE TAKING FOREVER TO GET HERE. I'M GETTING BEHIND IN MY WORK"
“Good morning,
I am sorry to hear that you haven't received your books yet. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"I paid to rent this book and paid extra for shipping so it would get here in less than a week. Two days after it was promised, I looked to see the status on my book and it was still in processing. I emailed knetbooks about it, and they said that I should have taken into account that they don't always have books available, and that I would receive it in less than a week *after* they receive it. And there's no way of knowing when they'll get it. This is unacceptable. Don't advertise your book online as if you already have it in stock and then blame me for not being patient when I paid extra to have it within a certain amount of time. In case you didn't know, you're selling to students who actually need their books. "
“Good morning,
I am sorry to hear that you had a difficult experience and did not receive your book quickly. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"I made an order and they canceled it 5 days later. Called customer service and got my money back a few days later. Made the same order again. Shipping seemed to take forever and I was a week and a half behind in classes. Then just canceled it all together. I won't use this website again. Don't recommend you do either. "
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"I received a dirty, sticky book."
“Good afternoon,
I'm so sorry you received the book in that condition! I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"Customer service sucks , no followup on the things that needs to be handled "
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Good morning,
Thanks for the love! I have sent a gift to the email on file for your continued loyalty!
Kate
Customer Service Representative
Knetbooks.com
”