"I am very disappointed in knetbooks. I ordered my textbook and purchased express shipping and it's been almost two weeks and I still haven't gotten it. If you can help it, don't order from knetbooks."

"Books are way cheaper here and the rental time is more than enough! Great site to help you rock your semester!! "

"I ordered a rental text book and when it arrived I saw that it is so full of underlining and notes written in pen all over the book, it makes it very difficult to read. The person who had the book before me decided to underline just about the entire book in dark blue pen! I don't recall this being listed on the description of the rental book's condition anywhere otherwise I wouldn't have ordered this one. "

"Very pleased with service just what I ordered and received in a timely manner will definitely use again."

"So far, I am very satisfied with the rates and delivery of the textbooks. I have not had the opportunity to work on the process of returning the books. I will comment on that when it occurs. "

"Have to send the book back because it doesn't have the access code."

"I can barely read the book it has marks every where you read "

"Have dealt with them a few times...usually very good about their orders but when there has been an issue they have tried to resolve quickly. Prices are pretty good on all rentals... occasionally you hit a real good deal "

"I placed an order for a book. I called 2 days after the latest date the book was supposed to ship because the status of the order had not changed from "Processing". Keep in mind this was 9 days after I placed the order.

I had to call customer service at this point, and the representative spoke with the manager after I told him the case. After a brief hold, I was told that the manager stated that they are out of stock of the book and would be better off canceling the order. I cancelled my order and was given a $10 credit. However, I will never use Knetbooks again because of this so the $10 credit is essentially useless.

Why wasn't the website updated and the book listed as "out of stock" on the website? Why was I the one to have to contact Knetbooks without any notifications/updates?

For something the manager answered relatively quickly by a manager, its absolutely unacceptable that I was not notified. 9 days passed and I now have to order and wait for the book to ship from a different company. Time is money. I have quizzes weekly in this class and this has made my time very stressful. Also, I told some of my classmates the story and told them the name of your company. Just an honest review.

-Nima Farsi"

"and there's a disclaimer in small print "May not include internet access code", it doesn't include the internet access code / the code has already been used.

I get it now, and I should have got it when I ordered, but truthfully, the description "includes internet access code" in the title of the book should be deleted to eliminate confusion.

Besides that, the book was in good shape, it shipped and arrived quickly, and otherwise I'm happy."

"Was charged a restocking fee 1/3 of the cost of the book for cancelling my order 15 minutes after I placed it and 3 days before it even shipped. Tried to reach out to customer service FOUR times and never got my question answered and/or got automated responses. "

"My item was delivered very fast, and I enjoyed getting text message updates on where my package was. "

"Returned money for book I really needed. Poor service. "

"This company took over a week to process the order and ship it out for one book. The processing should go quicker especially if two day shipping was paid for. Won't use this company again especially if I need a book quicker "

"The books came in in great shape. "