"Now I find out the gift for my son will not arrive until two days after Christmas"
"I bought a lot here, but the biggest problem was the paper log maker. No instructions. I inquired and got the same answer. How can anyone offer a product without instructions? I am stuck with a piece of SH$T that no one has a clue how to use! Rest of the things were great, but come on! No one knows how to use this and no instructions? Seems like a F#$k You and here is a middle finger! I might just look elsewhere for gifts!"
"Fast and clean cut service..... "
"I ordered this and was guaranteed delivery before Christmas. It was shipped on the 19th, but now is showing delivery on Tuesday the 26th. That is not an honest company in my mind. Will never order from them again. Just said that to get the order and now I can't cancel because on the way!
"
"I love my new fireplace! Ordering was easy and delivery was quick! I would definitely buy from Kotulas again."
"Prior to placing my order, I called to see if I would receive the item by Christmas. I was told I would so I placed an order for 3 items. According to UPS, I will receive them on the 26th and 28th. I contacted customer service and they said I was given misinformation and there is nothing they can do. I will not order from this company again, ever. "
"Ordered two items. A coffee table that was so unstable we had to drill holes to secure the legs with wood screws.
A workbench/ scaffold that arrived missing a leg extension and was so badly damaged one set of legs could not unfold.
However, I did receive a replacement workbench quickly and the people handling the return process were very helpful.
Problems were with your merchandise, not your people.
"
"Ordering is always easy. Have nut received it, though. Hope it comes own!!"
"Item does not work. No directions enclosed. seems to be worthless."
"They were not clear enough on shipping time. I read 3-5 days on standard shipping. Ordered Monday and two days later ge5 notified will not arrive for 7 days after order. "
"Have not received my package when scheduled. I guess it is UPS shipping and now supposed to be 4 days later. Don't know the shape of item I purchased yet."
"was advertised still receive buy christmas . received confirmation that half the order shipped . tracking says due 12-26-17 .
do not know about the other half of the order "
"Items exactly as described. Fast, on-time delivery...AWESOME!!!"
"It was easy/fast to find what I was looking for and order."
"Katula’s has outstanding customer service! VERY impressed! Shipped quickly-well packaged! Will for sure use them again!"