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Product & services pricing
3.75/5
Chance of future purchase:
3.34/5
Shipping & packaging:
3.25/5
Customer service:
3.50/5
Return/Replacement policy:
3.34/5

5/5

2020-12-30

Excellent Customer Assistance

"Just wanted to say what a great company you have. A***** in Customer service was very prompt in helping me find the right item. The web page is well laid out and easy to navigate. Plus your prices are great!

As myself and my roommates have older laptops you can be assured that I will keep your company on my bookmark list as we will be return customers. And you can bet I will refer this company to my friends.

Great Work!
Christopher
"

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5/5

2020-12-25

Great Service, Great Keys and Fast Shipping

"I ordered a replacement key for my keyboard on December 10 to be shipped to Canada. It arrived December 24 and I just finished installing it today. The key and hinge mechanism fit perfectly and the video made installation quick and easy. I really appreciate the fast service, the ease in choosing replacement keys and the high quality parts supplied. I will definitely order again should I ever break a key in the future."

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5/5

2020-12-18

Great customer service and really fast shipping

"I had trouble with other laptop key retailers in the past, but that definitely wasn't the case with Laptopkey.com. I got my order within under two weeks from placing the order, even though it was an international order. The key is also of great quality, just like the old one I was looking to replace. Finally, I got great assistance from costumer service. I will definitely resort do their services again should I ever need to."

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1/5

2020-12-08

Its a scam

"When I tried to purchase a keyboard for my laptop I first wrote laptop keyboard on google expecting the first address to be legit. When I clicked on the website it looked neat and actually had many keyboards. I then created an account on their website with a password I use everywhere. I purchased a keyboard wrote my address, credit card and more when making the purchase. Then I got a confirmation in my email that the product was shipped so I just waited since I thought it was legit. Little did I know that 3 weeks later I wouldn't receive anything and no more confirmations. I then wrote an email to them expecting an answer. I waited another week, nothing. Then yesterday I kind of panicked and searched on their website. I tried writing to every email address that they provide on their website, writing multiple emails, tried to write to the help they provide in the website but I couldn't talk to anyone. They even have a youtube channel so I went on the youtube channel and wrote a comment on their most recent video but I got nothing. I tried looking on popular websites of reviews and I found that two websites have very similar names but they aren't the same: laptopkeyboard.com and laptopkey.com. I mean if I talked to anyone I wouldn't have to write this. Today I will call the bank to try to get my money back and also change my credit card and password..."

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5/5

2020-11-13

Fast delivery from the US to The Netherlands

"Ordered keys for my Logitech K810 and received them in about a week from the US to The Netherlands. Got the complete keys with all the parts I need. Super happy as the keyboard isn't sold anymore, and now it works like a charm!"

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5/5

2020-10-29

Too Efficient to be True!

"For such a tiny purchase, replacing my missing key was as seamless as I could have ever expected (right down to explaining the hinge clip details and examples provided on the site).

I recently restored an old laptop since my job became home-based. Unfortunately, said laptop had bit of a run-in years ago with my dog who had a pension for walking across my keyboard). One of the keys popped right off and actually broke in half.

I recently came across your site and thought "this seems too good to be accurate for a business in the U.S (especially in terms of cost)."

The professionalism, nominal fee and ease of this purchase . . . including the confirmation email’s advisement regarding packaging (and warning not to throw the envelope away) blew my mind.

I think ALL e-commerce sites could take a page out of this company's book for proper practice in customer service and expectation delivery!

I’m beyond pleased and will definitely return for future needs.
"

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1/5

2020-09-25

Two Keyboards, both junk.

"I ordered a replacement Lenovo keyboard from Laptopkey and the spacebar was sticky. They replaced it and the new keyboard worked fine for two months. Then numerous keys started sticking and failing to rebound. Then I had to hit H hard to get it to work. No replies to my messages for a warranty replacement. Do not buy a Lenovo keyboard from these people. "

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5/5

2020-07-29

Fast and reliable

"For my company provided Lenovo P1 I needed to replace the 'H' key. I reached out to Laptopkey and got a fast response. To identify the necessary part I just sent pictures of the key hinge to the company and got a link with the correct product in return. The shipping went fast, the part works and my laptop is just like new. "

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5/5

2020-07-29

The team at Laptopkey.com helped me find an impossibly elusive part!

"I was repairing a computer for a client. I was missing the retainer clips labeled “F311” on an HP 15-db0015dx for his spacebar. The spacebar retainer clip style I needed was slightly wider than the typical square clips used under shift/caps lock/tab/enter keys. I tried first contacting HP to simply buy the missing hinge clips from them, but of course they'd rather you throw the entire laptop away and just buy a new one instead of supplying cheap replacement hinge clips. So obviously HP is useless and I ended up buying a replacement keyboard from eBay but the keyboard that shipped had different style hinge clips for the spacebar. After completely disassembling the machine to investigate how much of a PITA it would be to attach a non-backlit keyboard assembly to the OEM backlit assembly, I said absolutely not and then went back on the hunt for the elusive hinge clips. I tried posting on Reddit in some tech forums but my post was flagged as spam like 4 times....so I found maybe 3 or 4 speciality windows laptop replacement websites. Long story short, Laptopkey.com provided super fast support and helped me order EXACTLY what I needed (hinge clip style H595) for a great price and the order included a handy installation guide. It is literally insane that HP’s official solution for a missing or damaged retainer clip is “buy a new keyboard.” Very grateful for Ayesha and the whole Laptopkey.com team for their help!"

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5/5

2020-07-16

Legit business, can recommend

"While cleaning my old notebook for resale, two keycaps broke off. Only option from manufacturer was to swap the whole keyboard for $120. Was slightly worried to shop for replacement keycaps online, but decided to order from here and wasn't disappointed. Got the right keys, they seem to be original, postmark shows order was shipped from the U.S. the day after payment and arrived within 15 business days. While not exactly cheap at $20 including shipping, my notebook is in perfect working condition again. Thanks!"

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1/5

2020-07-15

I never got my order

"I never got my order after sending them my money.
They said keys will be there after weeks, but they aren't...

This is scam! Don't give them your money!
"

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5/5

2020-07-13

Great job!

"Hi!

Team, thanks a lot for your job - I finally received the keys and they fit my laptop perfectly! Great job!

it comes to Russia a bit longer than I expected but thanks God it was not lost :)
"

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5/5

2020-06-16

Refreshing experience!

"Very fast service, capable and friendly customer service."

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5/5

2020-06-12

thankfull

"I would like to say thank you for a great service and help, correspondence perfect.
Many thanks to the company.
Richard Towsey
"

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1/5

2020-06-10

no delivery within 4 weeks. No longer responds to requests. Not serious.

"I still haven't received a delivery 4 weeks after ordering and paying. I have complained to the seller but have received no response since then.
The Austrian Post works normally and covid is no more excuse than delivery time for a letter between USA and EU over 1 month!

"