"Bought lens for $300 hoping for a rebate of $105. because i was one week late in submitting receipt Lens.com would not issue the rebate.
OK, my fault i guess, even though good PR would/ could have extended or given me another. I ordered again when i ran out of lens & was issued the rebate. I went to use the Visa card issued & found out it had expired.
Called cust service & asked for another & was refused.
$210 rebates down the drain-too bad Charlie-that's why gift cards are so lucrative."

"Great customer service and quick shipping!"

"They changed the delivery date 4 times., contacted costumer service to cancel they told me they but they won't., so I was back and forth and I needed to dispute the charge with my bank im partiality blinde and trusted this company to fulfill an order and they failed in every single sense. Never again lens.com worst company ever"

"This company is horrible. I placed an order from them on 7/6/ They gave me an estimated delivery date of 7/19-21. Then on 7/14 they sent me an email saying there was an unexpected delay from their supplier, but the lenses would be shipped on 7/24-26 and I would have them between 7/31-8/2. 8/2 came and went, with no lenses. I called them on 8/9 and the rep (the same ones they tout as friendly and helpful) said that now they expected the lenses to ship 8/26 and I would have them no later than the first week of September. When I asked: (1) how do I know that that would actually happen, given that they’d already missed two different dates, and (2) what was I supposed to do in the meanwhile, given that I am only supposed to wear my lenses 2 weeks and then discard them, and I was almost out of lenses, the rep kept just saying “I apologize for the inconvenience.” She also refused to put me on with a supervisor, although I insisted that one call me back. The next day I got an email saying that my lenses’ expected ship date was now 8/23-25 and ETA was 8/30-9/1. When a supervisor finally called me he was worse than useless. He would not offer any solution to me not having lenses and wouldn’t even give me expedited shipping when (if) the lenses ever ship. “I’m sorry. We’re not running any promotions for this” was all he kept repeating over and over. I should never have ordered from them. And you shouldn’t either. I wanted to give ZERO stars. ZERO. (I’d give a negative number if I could.) But this site insisted I give at least one. Horrible. Horrible. Horrible experience. They take zero responsibility for anything. It’s all their supplier’s fault. And they don’t do customer service. They only do disservice. "

"I was thrilled to find that the prices for toric lens on Lens.com were so affordable! No other sites could even come close or compare. The only downside was that the shipping seemed to take longer than expected, but for the money I saved it, it was well worth the wait! "

"They have hidden fees that are not itemized or shown at ANY point in the purchase procedures.
The customer does not EVER see what the additional charges are or what they are for even when checking out online. The customer representative we called admitted there were the hidden fees that are not itemized anywhere. We had difficulty trying to figure out why the advertised price promised on the web site did not match the checkout price at all. It turns out it is hidden processing fees that caused an upcharge.

This is repulsive, immoral behavior.

I do not care if it is the cheapest contact lens price in the universe - I will not do business with these dishonest people."

"Received my $135.00 rebate card but it has a zero balance. I filled a dispute but to no avail. Nobody was willing to work with me. I will not be buying from them again.
"

"Ordered online with ease, reasonable pricing, quick delivery."

"Instead of sending both my eye prescriptions I received two of the same exact prescription for my left eye. Therefore I do not have contacts to wear in my right eye at the moment. "

"Absolutely amazing, I have been overpaying for co tact lenses before I found you guys. "

"Advertising one price then charge different because you don’t buy more product than you need "

"Never use them. With the extra charges deep inside their terms of service they cost more than most places. Anyone can mail you contacts. Got my prescription incorrect. Worst company ever. They asked for a review, they got it"

"Very happy with the ease of ordering, happy with the prices of products, happy with processing speed. Shipping time I’d say was alittle lengthy but not anything to complain about if I order in advance. Overall A+ and will order from again "

"I've exclusively ordered my contacts from lens.com for years. Recently I received an order with a new prescription, after putting them in, I could not see. I realized they gave me the wrong prescription. A prescription that was verified BY lens.com. I reached out to customer service and an agent told me they would send a reshipment out. Then someone else reached out and said they could NOT exchange them because I had opened the box to try on the ONE contact. Even though they incorrectly verified my prescription. I pay out of pocket for vision/contacts so it adds up. I reached out again explaining the situation and a different customer service agent again said they'd send the reshipment. To which someone else AGAIN would not exchange because of the opened box. So I have now had multiple interactions where someone will agree to help and then someone else will override that help. Considering I've been exclusively ordering from them, I would have expected better. It's very clear they are reading from a script and will not deviate to acknowledge my. frustration even though they made a pretty significant error. No offer for a discount to replace or anything, just a loss for me. Abhorrent in this day and age especially when competitors are comparably priced. Every interaction ends with "we appreciate your business" which feels very disingenuous considering they take no accountability at any point for making agreements to exchange and then retracting. I can't spend any more time on communicating with them since they're not willing to go off script and have a conversation but I will continue to share my experience to let people know there has to be a better option out there for supportive practices when they make errors. "

"The contacts came very quickly and everything was fine, good packaging and even came with a complimentary contact case"