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Product & services pricing
3.75/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.54/5
Customer service:
3.81/5
Return/Replacement policy:
3.75/5
Featured Review


Verified
5/5

2022-12-08

fast shipping decent prices

"Ordering was easy, shipping was quick, prices were decent."

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Verified
1/5

2022-12-06

Poor Service

"I purchased my contacts back in August. I received my order but the left lens prescription was not right. So I returned them for the correct lenes. Received a call that they are not honoring my return as they claim I didn't order from them don't do business with them. To date I haven't received my rebate of $135.00.

"


Verified
1/5

2022-11-23

Don't believe their rebate

"Don't believe their rebate. I submitted my rebate form several months back and I still haven't received my rebate yet. And their agent tells me that they can't give any ETA for the rebate card."

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Verified
5/5

2022-11-22

Clear air optix

"They were delivered on time and definitely needed! "

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Verified
5/5

2022-11-06

Great price!!

"For years I have ordered a year supply of contacts at one time. Now with prices so high, I have to order 3 months at a time. I googled contact lenses, and lens.com came up. I was sceptical. I ordered contacts from lens.com, and was also offered a $35 rebate! I received my contacts within 2 days!! Sent off for rebate. Still waiting on rebate, but the price of the contacts was still cheaper than anywhere else!
"

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Verified
1/5

2022-11-03

Got it wrong

"I placed an order online for 4 boxes of contact lenes. I was required to submit my doctor's prescription. I got a message that my prescription had been verified. In about a week my order came. I opened one box and put a pair of lenes in. I couldn't see up close clearly. I figured I had gotten something on the lens when I put them in and gave it a day to see if my vision would clear up. It didn't. I pulled out a container of one of my old "good" lenes and found there was a slight difference in the information on the package. I called lens.com customer service asking them to replace all my lenes with the proper ones asap. All they would and did do was have me ship back 3 of the unopened boxes and credited me the value of 3 boxes. I paid for 4 boxes. They made the error. They said I should have verified the lenes were correct before opening them. How do I know how to read a prescription? I have been buying contact lenes online for many years from 1800 Contacts, AC lens, etc. This was the first and last time I will order from lens.com. "

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Verified
2/5

2022-10-25

Mehh

"I would’ve paid less at the eye doctor, I am a first time customer and they could not input the first time customer discount, ended up paying full price after thinking I was getting it cheaper. Will try a different company next time. "

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Verified
5/5

2022-10-22

"Fast delivery, easy process"

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Verified
5/5

2022-10-22

Affordable and Fast

"Lens.com has the cheapest contacts I've been able to find after much shopping around online. The shipping is super fast; you can have your order in a few days if you already have your prescription. They have rebates available to make the contacts even cheaper however it does take a while to get them. I placed an order in February 2022 and still haven't received the card as of 10/2022. I still highly recommend due to other positives mentioned "


Verified
1/5

2022-10-21

SLOW

"Took TEN days to ship out my order. Then they shipped it FedEx SmartPost, it's been 10 days in the FedEx system and it's STILL not here. If you are trying to save $ only order from this place if you have a month or more of contacts left. "

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Verified
5/5

2022-10-08

Great service

"The lenses are the same as the ones I get from my optometrist, at a better price! Quick delivery of a quality product! "

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Verified
5/5

2022-09-19

Great service easy to use

"Went. Perfect. No hassle got what I needed"

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Verified
5/5

2022-09-18

Simply the best

"This company is great! Fast, efficient and fairly priced!"

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Verified
5/5

2022-09-13

Excelente customer service, and the process to order was easy.

"The process to navigate on the page to place the order was very easy, and I got my order on time."

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Verified
5/5

2022-09-10

Quick

"I placed my order, and got them sooner than expected!!!! Fantastic experience!! "

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