"Lens.com was easy to order from, friendly, had the best price and was super fast with their delivery. I got the lenses 3 days faster than my original delivery date!"
"Did not receive my original contact lens order placed in November 2021. Reached out to customer service and had my original order reshipped. I received a get your next one free card for the delay."
"Lens.com didn't use the correct prescription for my contacts. I connected with Lens.com and received an RMA number to return my order. I do expect the correct lenses to be sent to me very soon. Thank you!"
"I’m happy with my order they sent me exactly what I asked for thank you "
"Lens.com is playing bait and switch with rebages. The order was fine, arrived as needed. The rebate has been delayed beyond the 8 to 10 weeks I agree to when I made the purchase. An agent says it is now 10-14 weeks even though the FAQ on the website still states 8-10 weeks. I don't like when companies play bait and switch with rebates. I would not have made the purchase.
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"I made a mistake with my shipping address, and they had some hiccups getting it corrected initially. But the person who was able to get it fixed did a great job and I received my contact lens’s in an appropriate amount of time. "
"My rebate never showed up almost 5 months ago since order was placed. Customer service reps say it will arrive sometime…."
"Not a good value - they'll tempt you with a decent price, but good luck with the 'rebate' that makes the price good. They'll reject the rebate and hope you forget about it. Use someone else - the lens.com rebate is garbage."
"Simple and easy process for ordering. Delivery was prompt."
"From the 4 Boxes purchased there were at least 10 that were not usable. On top of that I mailed in my rebate at it was not acknowledged. Allegedly it was never received. But yet nothing was done to help assist me when I spoke in regards to my issue. "
"Nearly 5 months and still waiting for my $100 Visa rebate card. Pandemic or not, that is unacceptable. I will look elsewhere when I need more contacts."
"Got my order right away in less than a week. It said it was shipped by USPS, however Fedx delivered it to my place. That was not a good experience, because the huge truck drove over my retaining blocks and crushed a light fixture on the inside of the short wall. Please don't use Fedx."
"Great prices and fast shipping, thank you very much!"
"Fixed my prescription issue promptly "
"Lens.com is fast and efficient. My contacts were delivered quickly and everything was great."
"They came sooner than expected, considering I was on my last pair. Which I was wearing. Even though it said it was going to take 7 to 10 business days. But I got them way sooner! Thank you for your fast services!"