ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2019-08-22

Awesome lens rental experience!

"Super easy and quick. High quailty lens will definitely be renting again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-08-21

Excellent All Around

"We have occasional needs for gear rental, and are beyond impressed with the top quality customer services, quality products, ease of access and wide array of options. Highly recommend Lens Rentals!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-08-17

Better Gear, Better Experience - Papa LensRentals

"For one, I really appreciated that the staff contacted me before shipping out the gear to confirm I had everything I needed. When I asked about specific parts of my rental, they were all to happy to double check for me to ensure everything was as I needed it to be. In addition, I also thought it was really cool that they got the gear to me a whole two days before it was supposed to arrive! While on set, the gear worked as intended. Had some minor hiccups with audio during the shoot, but because the issues didn't come up during testing beforehand, I'm fairly confident the issue wasn't in the equipment.

All in all, my rental experience was exactly as it's always been; fantastic! Honestly, with the quality of gear from LensRentals.com, the killer rates, and the helpful staff, I'm almost to the point where I won't even consider a local rental house.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-08-15

3rd time renting with Lensrentals!

"Lensrentals never disappoints! The process is made so easy and I recommend them 10/10."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-08-15

Top of the line!

"I have been a client of LensRentals for over 6 years. Every experience has been professional and I have recommended them to many of my clients. The entire experience is top-of-the-line every time! Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-08-15

Easiest Rental Service

"Doesn’t get any easier renting from you guys the process is super flawless from placing an order to returning the equipment"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-08-14

Superb service; superb equipment

"It is always a pleasure to rent equipment from LensRentals. The rental process is easy and the equipment selection is comprehensive and also very current as relates to new cameras and/or lenses. Items are always shipped in a very protected and organized manner which also facilitates return. I have rented many brands of cameras and lenses over the years, from this company, and always received top-notch service and equipment.
Simply the best!
"


Verified
5/5

2019-08-14

Best Rental Option Out There!

"Great service, shipping, and products! Customer service is always willing to help out and work with your situation."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-08-13

They never let you down

"I've rented from Lensrentals many times, and bought one of the lenses I rented. They make everything so effortless. Return shipping is included in your cost; they give you tape and a label to pop on the box and off it goes. Fun, friendly, knowledgeable. The gear you get from them is always in great condition, and works flawlessly. When I retire I'm going to make them give me a job. :-) 10 stars. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-08-13

Best company to ever rent camera equipment from!

"LensRentals always does such an amazing job with their customer support, packaging, and helping out with any questions I have. They have never disappointed and I refer them to every photographer I know! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-08-13

Excellent Customer Service!

"Your customer service is incredible! The lens I received was in fantastic condition and made my astrophotography experience a great success!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-08-09

Fave

"I love LensRental. Always great customer care and phenomenal service. I do/will continue to recommend them to all my friends."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-08-09

Over the top!

"Everything was perfect since the beginning. I searched the website, found the product and reed the specifications that were clear. Then place my order and actually my package arrive like 3 days before without any change on price or return schedule. All stay the same. Customer service contacted me to be sure that I have everything that I need. (Extra cables that were not included etc). They have the best attitude. The product was in perfect condition, worked perfectly good the whole time that I used without any issue. I will continue renting equipment from Lens Rental. (And the smiley face under this box is what represent how cool they are. Good job guys. God bless. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2019-08-06

Poor Communication and Order Inadequate

"I ordered two shipments. One was late and was of no use to us (Lensrentals did not communicate this to us/ this was not reflected when I checked the FEDEX tracking #).
The second shipment arrived on time but did not included batteries (and there was no alert to add batteries to the order) so I could not use that either. I received one refund - thank you! But I feel I should receive two refunds.
"


Verified
5/5

2019-08-06

Love the service

"It’s so easy to rent from Lensrentals. Put in your order, get notice when it ships, get you lens/gear delivered securely. I love that I even get tape for the box, which makes it easy to returns. Nothing but great experiences."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges