"During my rental period, my father-in-law passed away very unexpectedly. We had traveled to the panhandle of Oklahoma for the funeral with the nearest FedEx drop location at least 2 hours away. I contacted LensRentals to purchase an extension on my order and the lady I worked with was so incredibly kind. LensRentals extended my order at no charge to me and basically told me to return the equipment at my earliest convenience. I was so thankful for their kindness during a difficult time and highly recommend them to all of my photography friends. I had only rented from LensRentals once before this happened, but I am forever a loyal customer know! Thank you! "
"The people I dealt with at LensRentals were absolutely lovely with a great sense of humor! Highly recommend"
"always on time and packaged for easy return"
"It could not be more efficient. Graphics and shipping materials are really impressive. Someone gave a lot of thought on how best to operate this company and the attention to detail is impressive. Quality equipment and a chance to try lenses and products you've dreamed of owning. Wonderful to find out that renting it once in a while is enough :) !
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"Thank you for not only providing amazing quality of rentals that come quickly and are also so user-friendly to repackage and ship back...but more than anything thank you for having a customer service department that is empathic and gives the kindest, common-sense customer service. You are beyond helpful and gracious and that will forever be appreciated! Thank you!!!"
"Always enjoy renting from your team. Always enjoy renting from your team. Enjoy the level of professionalism and helpful advice from your team. The gear always arrives on time and well kept and packaged. Thank you!"
"I've been using you guys now for about 3-4 years and couldn't be happier! You carry all the Nikon lenses that I need, rent them at a reasonable price, send them on the required date, provide everything needed to return it and notify me when you receive it back. You have responsive and helpful customer service and and really run the company well! Keep up the good work!"
"I appreciated that my rental equipment was packed in a weather resistant case rather than a cardboard box with foam like one of your competitors. The case made my life easier while shooting my first wedding! "
"FedEx managed to “misplace” the return for over 8 days. They were very understanding and pariently awaited the shipment. I will always get a receipt upon drop off for ever more!"
"I ordered a Rokinon 10mm f2.8, shippmend as usual arrived a day earlier than expected. I tested the lens but unfortunately it had a defect. I contacted the service and they did a great job. Their response time is super fast and they immediately offered a replacement. It was no neccesary as I was not depending on the lens. I sent it back and was refunded after Lensrentals confirmed the error. Little mitshap that will not prevent me from odering in the future. "
"I was not able to use my lens on time due to FedEx not delivering on the day it's supposed to. The customer service was amazing and helped me to get a refund for the rental! They offered to reschedule or extend my rental, to make sure if I needed to use it.
The product comes in a very sturdy box, and the lens was a fantastic one to use in excellent condition.
I'm glad I decided to rent a lens from these guys!"
"Long story short it was my first time renting from these guys and they needed a deposit for a larger sum of money that I couldn’t afford. Their team talked with me for a few hours and found another way to verify me so I could afford to rent the cameras. Amazing service and I will be coming back."
"I was very impressed with the Lensrentals.com rental experience. I rented a lens to take longer zoom photographs with my DSLR and the rental process was very simple and convenient. That being said, what really made this a great experience was their support team. In the interactions I had with them, they were prompt, informative, and friendly. It is refreshing to experience excellent client support, and for that reason, I highly recommend renting from Lensrentals.com if you're in need of a camera or a lens."
"For starters, my camera equipment came a day early and the Canon R and the RF lenses I rented were amazing! I have rented the 85mm L before and your president, Roger, had said its hugely addictive, which indeed it was! The 85 RF, everyone loved the shots I took with it. Everybody was very pleased and happy with their portrait. Without a doubt, I am definitely renting this again! Thank you for having it just in time for our trip to San Francisco!"
"I enjoy getting rental lenses from the Len Rental people, its exciting to try different things and they always do a fantastic job in packing so the lens travels well and its easy to return the lens so it travels well going back. This 24-70 I used for a trip to Palo Duro canyon in Texas and loved it.
The wide angle was perfect for that terrain and I got some excellent shots. The macro feature came in very handy for beautiful high desert flowers and some high desert critters that are on the ground. This lens is such a great travel lens, its on my short list to buy."