"Silvia was great assisting me with the return! When dealing with clothes, there are going to be returns required - it's just going to happen. Light in the box has some great stuff at good prices but they haven't quite figured out their return process. It 's not like Amazon - be warned. Thanks goodness for Silvia who helped me out here. Next time I'd make sure 100% about what I order or give it a pass. Thanks Silvia!"

"I unfortunately ordered an item that did not meet my expectations in terms of what I thought I was buying and accordingly chose to return the item. My initial email to LightInTheBox resulted in an immediate response worth an easy guide as to how I could proceed to make the return. Silvia was my contact and she was very pleasant and helpful to deal with. She gave me all the options in terms of keeping the item with discounts but I wanted to just to return the item and get a refund. This she did and it was to my great surprise that I was offered the refund with out the hassle and cost."

"Jag hade problem med boxen . Jag har fått professionellt hjälp av Alejandro från Kundtjänst att lösa problemet . Bra jobb !"

"Silvia is very kind and very professional "

"How are they so lovely patient and helpful? I am blown away by the excellent customer service"

"I was buying a dress one day.when i ordered the dress,i did not think that it would come so beautifully. The colour of dress is very nice and fittings too.thank you."

"Very nice product and their delivery is also very fast.....want to buy more"

"Lokks a very promising site it ship worldwide and have good quality products. I recommend!"

"I really had a good experience having made a purchase from this website.I really like the fact that they treat customers well.This for sure is the best site in town."

"I bought a dress from this website.its so amazing ..the material is so good . I loved it. Thank you for this opportunity."

"I contacted customer service regarding an issue that I had with a dress I had bought. Their response was speedy. I was given a complete refund by my contact, Rui Machado, as well as told to keep the dress, along with sincere apologies that I was not satisfied. This is a very professional customer service department. I was very impressed. I'd say that anyone can shop with confidence that she will be well taken care of should she into any difficulties with the purchase."

"Disappointed with my jacket, Alejandro took care about my satisfaction and offered a total refund and the item for free. You can order with no fear."

"I recently ordered something from LightintheBox, which, upon arrival, was quite different in appearance from what had been presented on their website.
I informed them of my disappointment and requested info on arranging a return/refund.
I received a prompt response from Andrei in CS, and after a couple of brief message exchanges addressing options, settled on an arrangement that couldn't be beat.
Andrei was understanding...apologetic....and graciously accommodating.
If I could give him a 10 star rating, I would!!!!"

"I needed to return an item and Andrei was very helpful with emails and swiftly sorted the situation. Great customer service."

"There was an issue with my order and I emailed Yuriy, and he took care of it immediately! Thank you so much. I can highly recommend LightInTheBox. "