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Product & services pricing
4.33/5
Chance of future purchase:
4.20/5
Shipping & packaging:
4.06/5
Customer service:
4.43/5
Return/Replacement policy:
4.45/5

5/5

2023-03-13

Speed ​​of Delivery and Great Customer Service in Light in the Box

"I am very pleased with my online shopping experience at Light in the Box. Fast shipping and great customer service left me feeling satisfied with my purchase. I will definitely come back to shop here for my next needs. Thank you, Light in the Box!"

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5/5

2023-03-13

good products, excalent service

"
The range of products here is wide, you can choose as much as you want, APPAREL & ACCESSORIES is my favorite, their customer service is also excellent.
"

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5/5

2023-03-13

Best marketplace

"Light in the box is one of the best online marketplace i ever use ,Fast delivery, prices are much cheaper than other marketplaces, customer service is very satisfying"


4/5

2023-03-11

Service après vente

"Il s'est glissé une erreur de GRANDEUR (une erreur de VOTRE part) et vous avez trouvé rapidement une solution au problème car l'article commandé coutait 24.00$ apprx. et nous devions payer 40.00$ et + par nous-même pour la retourner en Asie alors que l'erreur était de vous. Eleonora superviseure au service à la clientèle à été SUPER et répondu à nos attentes. ET un service en français. Merci encore
P.S. nous avons d'ailleurs replacé une autre commande. Nous continuons à regarder.
Salutations
Julien Marleau et René Latour
"

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Verified
3/5

2023-01-31

broek, kleedje ,

"De jurk was zoals ik het wou van de
dames casual jurk shift jurk korte mini-jurk wit zwart grijs wijn lange mouw stip kleurblok geometrisch print herfst winter ronde hals casual modern

De broek is mooi
Dames **** Leggings Zwart / Rood Zwart / Wit WiZwart Medium Taille Ontwerper **** Casual / sportief Casual Weekend Uitknippen Afdrukken Micro-elastisch Enkellengte Buikcontrole Vlinder

De foto is bedriegelijk van de
Dames Overhemd Blouse Grijs Kleurenblok Afdrukken Lange mouw Casual Weekend Basic Ronde hals Normaal Geometrisch S
Het lijkt meer op een kleedje

"

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4/5

2023-03-09

porte-serviettes

"Eleonora a su traiter efficacement et rapidement ma demande : je l'en remercie beaucoup et suis très contente de son aide ."

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5/5

2023-03-09

Excellent customer service

"This is my first time since I am ordering clothing from this website and based on the wide selection and unique clothes, I couldn't recommend this website more than I already am to people. As someone that is into alternative style, this is my jam! :)
Recently I have placed an order for a hoodie and a T shirt and during the submission of the order, I realized, that I have entered the wrong home address. The matter was discussed with helpdesk and I have gotten in touch with Oleg, that handled the matter perfectly, even though the order was already in the packaging stage and about to get shipped.

Very happy with the end result. Keep up the good job, Oleg. :)
"

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Verified
4/5

2023-03-08

impressed-over all.

"Price- Excellent
Quality: Better than expected
Delivery time: Too long
Bonussystem: Smart
Sizes: always check the size guide.

*For Damaged items, and when they send you wrong item or size, they do NOT have a good enough solution.
"

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5/5

2023-03-08

Gran solución a problemas

"Tuve un problema con mi pedido, Eleonora solucionó todo de la mejor manera posible. Estoy feliz con el trato recibido. Rossana. "

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Verified
5/5

2023-03-08

elvis55

"spokojenost s doručením objednaných produktů"

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Verified
5/5

2023-03-08

satisfaite de ma commande

"2e commande passée sur ce site. articles qui correspondent à la définition de l'article, les tailles plus ou moins"

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5/5

2023-03-07

T-shirt uomo a strisce Rainbow

"La t-shirt é davvero bella,buon tessuto e colori vivacissimi.ho avuto bisogno di assistenza post ordine sulla spedizione e il Sig. Oleg del Customer Care é stato gentilissimo,professionale e impeccabile nel fornirmi assistenza per ciascuna problematica,infine tutto risolto.t-shirt ricevuta nei tempi indicati,senza alcun ritardo."

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Verified
5/5

2023-03-07

Nice experience

"Delivery,size , quality,material and price ok."

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Verified
1/5

2023-03-07

Unhappy with the size of your products

"Every time same problem with size without any good response "

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Rep reply posted 2023-03-08
A rep from LightInTheBox, LightInTheBox, has responded:

“Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service”


Verified
5/5

2023-03-07

.

"Molto gentili e rispondono subito"